Introduction

We aim to offer the highest standard of service at all times.  We would like to know about your recent experience of our service when dealing with your anti-social behaviour issue.  Please take a few minutes to complete this survey and share your views with us.  We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.

If you have any questions about this survey, or require assistance, please contact our Staff Team on 01389 721216 or email info@cordalehousing.org.uk

* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Cordale?

* 2. How would you describe the member of staff dealing with your anti-social behaviour complaint?

  Always Usually Occasionally Never
Helpful
Courteous
Sensitive
Responsive
Knowledgeable

* 3. How satisfied or dissatisfied were you with the following aspects of our service?

  Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied
The speed of our initial response
The advice provided by staff
How well you were kept up to date with what was happening
The support provided by staff
The speed with which your anti-social behaviour case was dealt with overall

* 4. Overall, how satisfied or dissatisfied are you with the way your anti-social behaviour complaint was dealt with?

* 5. Overall, how satisfied or dissatisfied are you with the final outcome of your anti-social behaviour complaint?

* 6. How could we improve the way we deal with anti-social behaviour?  Please use this space to tell us:

* 7. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Thank you for taking part in our survey!

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