Best Business Customer Service Award

For the ISP which provides the most outstanding customer service to businesses. Entrants are required to provide an overall summary of their initiatives or focus on one particular case study using no more than 500 words. Please include any evidence within the given word limit. The deadline to submit the form is 25th March 2016.

Judging criteria:

• Speed of answering customer queries
• Handling of complaints
• Speed of dispute resolution
• How your customer service differs from that of competitors
• Speed of dispute resolution
• Innovation in Account Management
• Flexibility for businesses
• Examples of ‘going the extra mile’ for businesses





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* 1. Please provide the following:

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* 2. In 30 WORDS why should you win this award?

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* 3. Summary or case study (500 words):

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