Welcome.

Thank you for participating in the inaugural ITSM industry benchmarking survey. 
The scope of the survey covers the following areas:
  • Service Desk
  • Incident Management
  • Problem Management 
  • Change Management 
  • Service Level Management
  • Configuration & Asset Management
  • Capacity Management
  • Infrastructure Management

To celebrate the survey’s launch, participants are invited to enter a prize draw to win a ticket to “Pink 19” worth £1700
The survey has been designed to ensure that you will only be presented with questions that are pertinent to you.  The results of this research will be used to establish industry benchmarks to support the development of best practice for ITSM. 
 
This survey will typically take 5 - 8 mins to complete dependant upon the areas selected.
 
Please note: that all data collected in this survey is anonymous and no personal or organisational information will be identifiable or shared/published. Your email address will only be used for the purpose of the prize draw or if you sign up to our regular newsletters.

For full terms and conditions please visit www.pinkelephant.co.uk

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