We value all our tenants and your views are important to us.  We want to better understand your experience with Luminus as your landlord. Please complete this short survey by Friday 14 December 2018. 

You could be in for a chance to win:

1st Prize: £250!
2nd Prize: £100!
3rd Prize: £50!

Thank you.

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* 1. Would you like to enter the prize draw?

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* 2. Personal Details
‭(‬You do not have to provide your personal details‭.  ‬If you do‭, ‬it may help us to assist you with any specific responses within the survey‭.  We will need your email address to contact you if you are entering the prize draw‭) ‬

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* 3. To what extent do you agree that staff are friendly and approachable?

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* 4. How satisfied are you with the overall service provided?

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* 5. How satisfied are you with the overall quality of your home?

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* 6. How satisfied are you with your neighbourhood as a place to live?

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* 7. How satisfied are you with your rent and service charges?

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* 8. How satisfied are you with the way we deal with anti-social behaviour?

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* 9. How satisfied are you with our repairs and maintenance service?

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* 10. How satisfied are you that we listen to your views and act on them?

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* 11. If it applies to you, how satisfied are you with our communal gardening?

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* 12. If it applies to you, how satisfied are you with our communal cleaning?

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* 13. Have you used our website recently?

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* 14. If you have used our website recently, how satisfied were you with its ease of use?

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* 15. How likely is it that you would recommend Luminus to your family and friends?

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* 16. Is there anything else you would like to say about Luminus?

Luminus Group will keep you updated by providing information that is relevant to your tenancy (for further information, please refer to our Privacy Notice at www.luminus.org.uk). In addition to these communications, we would also like to occasionally send you marketing information on other products and services we offer, and which we think will be of interest to you. In return for your permission, we promise to treat your contact details with the utmost care, and to never pass them on to other companies.

(Please note, you can change your mind on your marketing preferences at any time by contacting our customer services team on 0345 266 9760 or email customerenquiry@luminus.org.uk)

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* 17. Are you happy for Luminus Group to keep you updated with marketing information‭? ‬

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