How did we do?

Thank you for completing this short online questionnaire about your recent experience as a client of Lodders. Your feedback is important to us and helps us to understand what we are doing well and any areas in which we can improve our service.

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* 1. Your details

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* 2. Our reference - if known (you can find this on your invoice or any letter we have sent you)

Please tell us how well we met your expectations in the following areas, with 6 being ‘greatly exceeded expectations’ and 1 being ‘fell very short of expectations’.

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* 3. Our communications

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Understanding your objectives and any concerns
Communicating clearly and concisely
Being transparent about costs
Keeping you informed
Being available when you needed to speak to us
Responding to your queries within a reasonable time
Answering your phone calls swiftly
Replying to your emails in a timely fashion

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* 4. Our expertise and service

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Demonstrating knowledge & expertise
Meeting deadlines & progressing the work effectively
Delivering on our promises
Securing a good result for you  
Providing a quality service
Delivering value for money   

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* 5. Our facilities (please skip this question if you haven’t visited our offices)

  1 2 3 4 5 6
Comfort of our waiting areas and meeting rooms
Helpfulness of our reception staff

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* 6. What did you like best about our service?

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* 7. What could we do to improve?

Keeping in touch

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* 12. We produce legal updates and publications from time to time on a range of topics; please tick any that you would like to receive. Please note that you can unsubscribe at any time and your data will be kept confidential.  

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* 13. Would you like to receive a copy of Lodders Life, our annual client magazine?

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All done! Thank you very much for your time.

<span style="font-size: 14pt;"><strong>All done! Thank you very much for your time.</strong></span>

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