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During this third lockdown, Credit Strategy is seeking to establish the new landscape and activity among collections operations. This one-minute survey will unearth trends on:

> When creditors and collections firms believe volumes will peak in collections this year;
> How collections leaders rate the success of investments they’d made;
> When agents may return to the office full time, if ever.

Aggregated results will be published in Credit Strategy, revealing which investments are delivering the best results for creditors.

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* 1. When do you think you'll see the largest increase in delinquent accounts this year?

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* 2. Which of these issues will present the most complex challenges in collections this year (please mark up to a maximum of four items):

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* 3. Name up to three collections tech functions you're planning in investing this year:

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* 4. Which technology investment in collections is your number one priority this year?

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* 5. If you invested in collections technology in the past year, related to the functions below, how would you rate the outcome?
Please give a score out of 5, with 5 representing outstanding results for customers. (skip to Q6 if none apply)

  1 2 3 4 5
Credit decisioning/affordability
Income and employment verification
Collections analytics/ decisioning
Strategy segmentation via AI
Increased workflow/process automation
Compliance controls
Open banking solution for collections
Collector desktop efficiency

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* 6. If you invested in a function other than those listed in Q5, please name it below and use the rating scale to give it a score out of 5 for its efficacy

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* 7. When do you think your collections agents will start returning to the office?

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* 8. Is your organization planning to move your collections and/or recovery platform to the cloud?

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* 9. Will you increase headcount in collections this year?

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* 10. What is the main inhibitor to move to more effective collections software in 2021? Please tick up to a maximum of two elements:

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* 11. Address

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* 12. The data collected from this survey will be shared between the survey owners, Credit Strategy and Telrock, for the purpose of an article to portray industry trends around forbearance and financial assistance for customers. Please click Yes here for consent for your answers to be shared (individual answers will not be published anywhere, and are subject to the same non-disclosure T&Cs as our award entries).

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