Leisure Review survey On 1 December 2016 Derbyshire Dales councillors voted unanimously to start the process of outsourcing the management of the District Council’s four Leisure Centres as a package to a new service provider. The buildings will continue to be owned by the District Council, but we are looking for a specialist leisure operator to take on the responsibility of managing the service for the next 10-15 years. As a District Council we have invested heavily in our Leisure Centres in recent years, and this is the next step in sourcing further improvements for a valued service. Ashbourne Leisure Centre, Bakewell Swimming Pool, Arc Leisure Matlock and Wirksworth Leisure Centre attract over 600,000 visitors each year and are an important asset to the communities they serve. Most Leisure Centre Members are Derbyshire Dales residents, which is why we are asking you to help us shape the new contract for the future. This survey, together with consultations with partners and key stakeholders, will help define the District Council's requirements (the contract will be advertised in June this year) and your feedback to the questions below will be used to inform the tendering specification. We thank you for your assistance. The results of the process will be reported back to Council no later than May 2018, when a final decision will be made. Consultation will take place between 6 March and 16 April.To be kept informed about the Leisure Review sign up to our regular updates here. Question Title * 1. Please state which of our four leisure centres you attend most frequently Arc Leisure Matlock Ashbourne Leisure Centre Bakewell Swimming Pool Wirksworth Leisure Centre None Question Title * 2. How do you think our fees and charges compare to the other leisure centres in the area? Cheaper than others About the same More expensive than others Don't know Question Title * 3. How do you rate the following services at the leisure centre you most frequently attend? Poor OK Good Excellent Do not use Swimming pool Swimming pool Poor Swimming pool OK Swimming pool Good Swimming pool Excellent Swimming pool Do not use Fitness classes Fitness classes Poor Fitness classes OK Fitness classes Good Fitness classes Excellent Fitness classes Do not use Main hall Main hall Poor Main hall OK Main hall Good Main hall Excellent Main hall Do not use Holiday activities Holiday activities Poor Holiday activities OK Holiday activities Good Holiday activities Excellent Holiday activities Do not use Question Title * 4. Are there any other activities or facilities that you would like to see at the District Council's Leisure Centres? Question Title * 5. How do you rate the following at the Leisure Centre you attend most frequently? Poor OK Good Excellent Don't know Cleanliness Cleanliness Poor Cleanliness OK Cleanliness Good Cleanliness Excellent Cleanliness Don't know Customer service Customer service Poor Customer service OK Customer service Good Customer service Excellent Customer service Don't know Upkeep of the facility Upkeep of the facility Poor Upkeep of the facility OK Upkeep of the facility Good Upkeep of the facility Excellent Upkeep of the facility Don't know Question Title * 6. How do you rate the availability of the following at the Leisure Centre you attend most frequently? Poor OK Good Excellent Don't know Fitness classes Fitness classes Poor Fitness classes OK Fitness classes Good Fitness classes Excellent Fitness classes Don't know Pool availability Pool availability Poor Pool availability OK Pool availability Good Pool availability Excellent Pool availability Don't know Club bookings Club bookings Poor Club bookings OK Club bookings Good Club bookings Excellent Club bookings Don't know Holiday activities Holiday activities Poor Holiday activities OK Holiday activities Good Holiday activities Excellent Holiday activities Don't know Question Title * 7. Please put the following in order of importance with 1 being the most important 1 2 3 4 5 Pricing 1 2 3 4 5 Availability of classes 1 2 3 4 5 Customer service 1 2 3 4 5 Cleanliness 1 2 3 4 5 Range of activities on offer Question Title * 8. Please tell us if you're responding as a... Leisure centre member Non-member Parent or carer (e.g. bringing a child to swimming lessons or other activity) Member of a club Other (please specify) Question Title * 9. Do you have any further comments about the Leisure Review? Question Title * 10. Please tell us your postcode Question Title * 11. If you wish, tell us your name, email address and any organisation/group you represent Name Email Organisation/group We will treat all information that you give in the strictest confidence. Your identity will never be revealed. Next
