Appointment Booked in last 6 months - Appointments Survey Question Title * 1. Thinking about the last appointment you made. How long did you wait to for your appointment I was seen the same day 1 - 3 days 3 days - 1 week Over 1 week OK Question Title * 2. If you waited for an appointment what was the main reason you waited It was a convenient time for me I wanted to see the GP of my choice I could not get an earlier appointment Other (please specify) OK Question Title * 3. How do you feel about the length of time you waited for an appointment It was as soon or sooner than I wanted I should have been seen a bit sooner I should have been seen a lot sooner OK Question Title * 4. When you arrived for your appointment how courteous was the patient service assistant on reception Very Quite Satisfactory Poor OK Question Title * 5. On the day how long after your appointment time did you wait to be seen by the GP On time/early 15 minutes 15 - 30 minutes more than 30 minutes OK Question Title * 6. Thinking about the last appointment you made, how did you book it? By telephone with a member of staff By telephone using the automated service Online booking In person at the surgery Someone else booked it for you It was booked for you by the GP or nurse at a previous appointment OK Question Title * 7. If you booked your appointment with a member of staff on the telephone or in person how courteous was the member of staff Very Quite Satisfactory Poor Not Applicable OK Question Title * 8. How did you find the process of booking this appointment? Very Good Good Satisfactory Poor Very Poor Please give us some more information as to why you selected the answer above OK Question Title * 9. Is there anything else you would like to tell us about the appointment booking experience including suggestions to improve it? OK DONE