Appointment Booked in last 6 months - Appointments Survey

Question Title

* 1. Thinking about the last appointment you made. How long did you wait to for your appointment

I was seen the same day

1 - 3 days

3 days - 1 week

Over 1 week

Question Title

* 2. If you waited for an appointment what was the main reason you waited

It was a convenient time for me

I wanted to see the GP of my choice

I could not get an earlier appointment

Other (please specify)

Question Title

* 3. How do you feel about the length of time you waited for an appointment

It was as soon or sooner than I wanted

I should have been seen a bit sooner

I should have been seen a lot sooner

Question Title

* 4. When you arrived for your appointment how courteous was the patient service assistant on reception

Very

Quite

Satisfactory

Poor

Question Title

* 5. On the day how long after your appointment time did you wait to be seen by the GP

On time/early

15 minutes

15 - 30 minutes

more than 30 minutes

Question Title

* 6. Thinking about the last appointment you made, how did you book it?

By telephone with a member of staff

By telephone using the automated service

Online booking

In person at the surgery

Someone else booked it for you

It was booked for you by the GP or nurse at a previous appointment

Question Title

* 7. If you booked your appointment with a member of staff on the telephone or in person how courteous was the member of staff

Very

Quite

Satisfactory

Poor

Not Applicable

Question Title

* 8. How did you find the process of booking this appointment?

Very Good

Good

Satisfactory

Poor

Very Poor

Please give us some more information as to why you selected the answer above

Appointment Booked in last 6 months - Appointments Survey

Question Title

* 1. Thinking about the last appointment you made. How long did you wait to for your appointment

Question Title

* 2. If you waited for an appointment what was the main reason you waited

Question Title

* 3. How do you feel about the length of time you waited for an appointment

Question Title

* 4. When you arrived for your appointment how courteous was the patient service assistant on reception

Question Title

* 5. On the day how long after your appointment time did you wait to be seen by the GP

Question Title

* 6. Thinking about the last appointment you made, how did you book it?

Question Title

* 7. If you booked your appointment with a member of staff on the telephone or in person how courteous was the member of staff

Question Title

* 8. How did you find the process of booking this appointment?

Question Title

* 9. Is there anything else you would like to tell us about the appointment booking experience including suggestions to improve it?