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Appointment Booked in last 6 months - Appointments Survey
1.
Thinking about the last appointment you made. How long did you wait to for your appointment
I was seen the same day
1 - 3 days
3 days - 1 week
Over 1 week
2.
If you waited for an appointment what was the main reason you waited
It was a convenient time for me
I wanted to see the GP of my choice
I could not get an earlier appointment
Other (please specify)
3.
How do you feel about the length of time you waited for an appointment
It was as soon or sooner than I wanted
I should have been seen a bit sooner
I should have been seen a lot sooner
4.
When you arrived for your appointment how courteous was the patient service assistant on reception
Very
Quite
Satisfactory
Poor
5.
On the day how long after your appointment time did you wait to be seen by the GP
On time/early
15 minutes
15 - 30 minutes
more than 30 minutes
6.
Thinking about the last appointment you made, how did you book it?
By telephone with a member of staff
By telephone using the automated service
Online booking
In person at the surgery
Someone else booked it for you
It was booked for you by the GP or nurse at a previous appointment
7.
If you booked your appointment with a member of staff on the telephone or in person how courteous was the member of staff
Very
Quite
Satisfactory
Poor
Not Applicable
8.
How did you find the process of booking this appointment?
Very Good
Good
Satisfactory
Poor
Very Poor
Please give us some more information as to why you selected the answer above
9.
Is there anything else you would like to tell us about the appointment booking experience including suggestions to improve it?
Current Progress,
0 of 9 answered