Environmental Services - Direct Services provides a wide range of services to Moray residents.

PART A of this survey asks about your experience of and views on Lands and Parks, Open Spaces and Cemeteries. This part of the questionnaire should only take a few minutes to complete, and is an opportunity for you to inform decisions in this area. You can complete as many sections as you like of the Direct Services Survey. All information you provide to us is strictly confidential and will be held in accordance with the Data Protection Act (1998).

* 1. Thinking about your use of Lands and Parks Services over the last year, how would you rate the following?

  Not used in last year Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied
Public parks and gardens
Open spaces
Verges and footpaths
Countryside Ranger services

* 2. Below are aspects of the general condition of Council Footpaths/Verges/Open Spaces. How would you rate these?

  Not used in last year Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied
Grass cutting
Trees/Leaves

* 3. How would you rate the general condition of Council Parks and Gardens?

  Not used in last year Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied
Grass cutting in parks and gardens
Flowerbeds/Shrub Beds in Parks and Gardens
Park Furniture, e.g. seating
Trees
Play Equipment
Infrastructure, e.g. railings/bollards

* 4. If you are not satisfied with any of the Lands /Parks/ Open Spaces service areas above, please share your comments:

* 5. What improvements, if any, would you like to see made to Lands /Parks/ Open Spaces?

* 6. Thinking about your use of services in the last year, how would you rate the following?

  Not used in last year Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied
Burial Service
Cemeteries

* 7. Below are aspects of the general condition of Council Cemeteries.  How would you rate these?

  Not used in last year Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied
Grass cutting
Headstone areas
Footpaths/Car parks in cemeteries
Accessibility
Information/Signage
Trees/Leaves
Water supply
Infrastructure, e.g. footpaths, railings, seating

* 8.  If you are not satisfied with the condition of cemeteries, please share your reasons below:

* 9. What improvements, if any, would you like to see made to the cemeteries?

* 10. Have you had concerns for your safety or experienced antisocial behaviour (ASB) in the following areas? (Please tick all that apply.)

* 11. If you have contacted the Council to report a Lands and Parks/ Cemeteries issue / or enquiry over the last 12 months, how satisfied or dissatisfied were you with the following aspects on how your enquiry was handled?

  Very satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Don’t know / Not applicable
Ease of contact
Friendliness / Co-operation of staff
Speed and quality of response
Your enquiry / problem overall

* 12. Please provide your postcode to enable us to target our improvements to the right geographical areas in Moray. Your postcode will not be used for any other purpose.

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