Question Title

* 1. Do you agree to take part in this survey sent to you by Unity Health?
 The data collected will be used to improve the service for Unity Health patients.

Question Title

* 2. What is your age group?

Question Title

* 3. What is your gender?

Question Title

* 4. Which of the following would best describe your marital status?

Question Title

* 5. Which of the following best describes your employment status?

Question Title

* 6. What is your usual surgery?

Question Title

* 7. Are you a carer? If yes, would you like to be contacted in regards to this?

Question Title

* 8. If you are a carer and would like to be contacted - Please enter your contact details here

Question Title

* 9. In general, how do you feel about making an appointment with the practice?

Question Title

* 10. How do you feel about our routine appointment availability? 

Question Title

* 11. If you have requested an urgent appointment before, how quickly has this request been responded to?

Question Title

* 12. What method do you use to contact the surgery?

Question Title

* 13. If you do use the telephone, how easy do you rate getting through to us?

Question Title

* 14. We installed a new phone system in July 2019- implementing a call queue service - Do you feel like the phone lines have improved with the new phone system in place?

Question Title

* 15. How do you feel about the time keeping of the clinicians at the practice?

Question Title

* 16. How would you rate the overall service you have received in the past 12 months from the Doctors?

Question Title

* 17. How would you rate the overall service you have received in the past 12 months from the Nurses?

Question Title

* 18. How would you rate the overall service you have received in the past 12 months from the Pharmacists?

Question Title

* 19. How would you rate the overall service you have received in the past 12 months from the Receptionists?

Question Title

* 20. How would you rate the overall service you have received in the past 12 months from the Admin team (Medical reports and referrals) ?

Question Title

* 21. Do you feel your privacy is upheld in reception area?

Question Title

* 22. Are you aware that we have a consulting room/window in our surgeries where you can speak to a receptionist confidentially?

Question Title

* 23. How do you usually request your repeat prescription?

Question Title

* 24. Would you recommend the surgery to a friend or relative?

Question Title

* 25. Do you feel like the range of services offered by the surgery meet your health care requirements?

Question Title

* 26. Do you feel our website (www.unityhealth.info) is easy to navigate and has the relevant information for your needs?

Question Title

* 27. Are there any other services that you would like to see at the surgery?

Question Title

* 28. If you would like to provide more detailed comments please email us at admin.unityhealth@nhs.net or write to us via post to Unity Health Kimberlow Hill Kimberlow Rise YO10 5LA

T