* 1. Please tell us which Thomas Graham shop you visit the most?

* 2. How would you rate the quality of the Thomas Graham's service?

* 3. How knowledgeable would you rate Thomas Graham's staff?

* 4. How often do you shop in Thomas Grahams?

* 5. How would you describe the shopping environment of Thomas Grahams? (Choose as many as you feel applies)

* 6. How easy do you find Thomas Grahams to use?

* 7. How would you rate the value for money of the Thomas Graham's products?

* 8. How would you rate our performance against our competitors?

* 9. How likely is it that you would recommend Thomas Graham's to a friend or colleague?

* 10. Please would you share anything that you feel Thomas Graham's could change to improve their service?

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