We would like your views on our planned approach to managing cases of hoarding. We are particularly keen to know if you think our approach in the first instance of supporting the tenant to address the issue and only using legal process as a last resort is the right thing to do.

Please provide any feed back you have to the below statements. Do you support Impacts approach or have suggestions on how we could improve our approach to hoarding?

The full policy guidance and policy statement can be found at https://www.impacthousing.org.uk/live-consultations  

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* 1. Impact will provide support from within its own resources. This may include increased frequency of visits from Neighbourhood Housing Officers or Independent Living Workers, where we are aware a property is at risk of hoarding.

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* 2. Impact will work with known friends and relatives of tenants where it is appropriate to do so and with the consent of the tenant(s).

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* 3. Impact will take an enabling approach including providing clearing and cleansing services and in some circumstances a complete ‘clean start’ approach that could involve moving the tenant to alternative accommodation.

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* 4. We will make referrals to outside agencies including but not exclusive of referral to General Practitioners (GP), Fire Services, relevant psychiatric professionals, adult and or children’s Social Services and Environmental Health Officers. 

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* 5. Impact will use enforcement where actions have failed to bring about appropriate improvements and only as a last resort. This may include legal action to recover tenancies.

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* 6. We will assess each case of hoarding from customers on an individual basis and will respond appropriately to the circumstances involved.

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* 7. Impact is committed to working in partnership with multiple agencies to find lasting solutions to the problems created by hoarding.

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* 8. Impact will maintain Data Protection Act requirements at all times (unless exemptions around public /personal safety apply).

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* 9. Do you have any further or additional comments you would like to feedback? 

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