Hills Quarry Products’ customer satisfaction survey Question Title * 1. How long have you been a customer of Hills Quarry Products? 0 – 6 months 7 months – 1 year 2 – 5 years 6 years + Question Title * 2. Which of the following products/services have you purchased from Hills Quarry Products (tick as many as applicable)? Sand Gravel Stone Decorative aggregates Muckaway and Haulage Inert tipping Ready-mixed concrete Floor screed Concrete pumping Question Title * 3. How would you rate the quality of the products you selected in Q2? (Very poor quality 1 – 10 Very good quality) 1 2 3 4 5 6 7 8 9 10 Rating Rating 1 Rating 2 Rating 3 Rating 4 Rating 5 Rating 6 Rating 7 Rating 8 Rating 9 Rating 10 Question Title * 4. Overall, how would you rate the quality of your customer service experience? (Very poor quality 1 – 10 Very good quality) 1 2 3 4 5 6 7 8 9 10 Rating Rating 1 Rating 2 Rating 3 Rating 4 Rating 5 Rating 6 Rating 7 Rating 8 Rating 9 Rating 10 Question Title * 5. On average how long does it take for us to respond to an email enquiry? 0 – 2 hours 2 – 4 hours 4 – 8 hours 8 – 24 hours 25 hours + Question Title * 6. On average how long does it take for us to answer the phone? 0 – 10 seconds 11 – 30 seconds 31 – 59 seconds 1 – 5 minutes 5 minutes + Call wasn’t answered Question Title * 7. Overall, how would you rate your experience dealing with Hills? (Very difficult 1 – 10 very easy) 1 2 3 4 5 6 7 8 9 10 Rating Rating 1 Rating 2 Rating 3 Rating 4 Rating 5 Rating 6 Rating 7 Rating 8 Rating 9 Rating 10 Question Title * 8. How likely are you to purchase from Hills Quarry Products in the future? (Very unlikely 1 – 10 very likely) 1 2 3 4 5 6 7 8 9 10 Rating Rating 1 Rating 2 Rating 3 Rating 4 Rating 5 Rating 6 Rating 7 Rating 8 Rating 9 Rating 10 Question Title * 9. How likely is it that you would recommend Hills Quarry Products to a friend or colleague? (Very unlikely 1 – 10 very likely) 1 2 3 4 5 6 7 8 9 10 Rating Rating 1 Rating 2 Rating 3 Rating 4 Rating 5 Rating 6 Rating 7 Rating 8 Rating 9 Rating 10 Question Title * 10. Please add any additional comments here e.g. what do you think Hills Quarry Products does well and what could they improve on? Done