Palliative care services - staff and management, providers & other interested parties

Your views

We are asking staff, managers, providers and other interested parties in Hammersmith & Fulham, Kensington & Chelsea and Westminster for views on how well adult palliative care services are working.

This is part of an independent review, for more information on this please visit our website www.centrallondonccg.nhs.uk.

If you are a patient, carer, family member or friend there is an alternative survey available on our website, please visit link above.

Question Title

* 1. Please let us know are you a:

Healthcare professional

Service Manager

Trust staff

Other interested party (please specify)

Question Title

* 2. The following are areas that patients and families say are important to them in palliative and end of life care. Could you comment on how well you think we are doing as a system in these areas:

	Very satisfied	Satisfied	Fair	Dissatisfied	Very dissatisfied
Access to services	Access to services Very satisfied	Access to services Satisfied	Access to services Fair	Access to services Dissatisfied	Access to services Very dissatisfied
Communication and co-ordination between services	Communication and co-ordination between services Very satisfied	Communication and co-ordination between services Satisfied	Communication and co-ordination between services Fair	Communication and co-ordination between services Dissatisfied	Communication and co-ordination between services Very dissatisfied
Support and information	Support and information Very satisfied	Support and information Satisfied	Support and information Fair	Support and information Dissatisfied	Support and information Very dissatisfied
Timely access to medication	Timely access to medication Very satisfied	Timely access to medication Satisfied	Timely access to medication Fair	Timely access to medication Dissatisfied	Timely access to medication Very dissatisfied
Rapid access to the right help when it is needed	Rapid access to the right help when it is needed Very satisfied	Rapid access to the right help when it is needed Satisfied	Rapid access to the right help when it is needed Fair	Rapid access to the right help when it is needed Dissatisfied	Rapid access to the right help when it is needed Very dissatisfied
Use of services out of hours - during the weekend, evenings and overnight	Use of services out of hours - during the weekend, evenings and overnight Very satisfied	Use of services out of hours - during the weekend, evenings and overnight Satisfied	Use of services out of hours - during the weekend, evenings and overnight Fair	Use of services out of hours - during the weekend, evenings and overnight Dissatisfied	Use of services out of hours - during the weekend, evenings and overnight Very dissatisfied

Comments

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* 3. If you could change or implement three things that would improve the experience of palliative and end of life care for patients and families what would they be?

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* 4. What are the challenges for staff working within palliative care and end of life care, how could these be addressed?

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* 5. Most face to face care at the end of life is delivered at home by a social care workforce, mostly through domicilary care agencies. How well do you think these services are joined up with health care?

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* 6. How could we better support informal carers in their important role in support of others at this time?

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* 7. How can commissioners help the different agencies and providers involved in palliative care to work more effectively together to improve patient service and experience?

Palliative care services - staff and management, providers & other interested parties

Your views

Question Title

* 1. Please let us know are you a:

Question Title

* 2. The following are areas that patients and families say are important to them in palliative and end of life care. Could you comment on how well you think we are doing as a system in these areas:

Question Title

* 3. If you could change or implement three things that would improve the experience of palliative and end of life care for patients and families what would they be?

Question Title

* 4. What are the challenges for staff working within palliative care and end of life care, how could these be addressed?

Question Title

* 5. Most face to face care at the end of life is delivered at home by a social care workforce, mostly through domicilary care agencies. How well do you think these services are joined up with health care?

Question Title

* 6. How could we better support informal carers in their important role in support of others at this time?

Question Title

* 7. How can commissioners help the different agencies and providers involved in palliative care to work more effectively together to improve patient service and experience?

Question Title

* 8. If there was a new way of delivering these services, what would it look like?