Your views

We are asking staff, managers, providers and other interested parties in Hammersmith & Fulham, Kensington & Chelsea and Westminster for views on how well adult palliative care services are working. 

This is part of an independent review, for more information on this please visit our website www.centrallondonccg.nhs.uk.

If you are a patient, carer, family member or friend there is an alternative survey available on our website, please visit link above.

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* 1. Please let us know are you a:

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* 2. The following are areas that patients and families say are important to them in palliative and end of life care. Could you comment on how well you think we are doing as a system in these areas:

  Very satisfied Satisfied Fair Dissatisfied Very dissatisfied
Access to services
Communication and co-ordination between services 
Support and information
Timely access to medication
Rapid access to the right help when it is needed
Use of services out of hours - during the weekend, evenings and overnight

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* 3. If you could change or implement three things that would improve the experience of palliative and end of life care for patients and families what would they be?

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* 4. What are the challenges for staff working within palliative care and end of life care, how could these be addressed?

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* 5. Most face to face care at the end of life is delivered at home by a social care workforce, mostly through domicilary care agencies. How well do you think these services are joined up with health care? 

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* 6. How could we better support informal carers in their important role in support of others at this time?

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* 7. How can commissioners help the different agencies and providers involved in palliative care to work more effectively together to improve patient service and experience?

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* 8. If there was a new way of delivering these services, what would it look like?

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