We define conversational marketing as a personalised experience offered to consumers to provide real human interaction and engage potential shoppers online whilst leaving simple queries to be answered by bots.
In this survey we are looking at opportunities to blend service and selling across digital channels.
We have 13 questions which should take 3-5 minutes to complete. No data is required - just your perspectives on priorities and ranking. Upon completion, as a thank you for your participation, you'll be entered into the draw to win a Sonos One speaker with Amazon Alexa built in (Only valid entrants who complete all fields and questions will be entered into a draw.)
If you have additional thoughts or questions not covered please do let us know on research@internetretailing.net.
Thank you for your time and insight.
