Hitachi Vantara & Airports International Survey

Your Opinion

Question Title

* 1. Which of the following categories best describes your job role/title?

Corporate and operating management

Engineering

Planning

Sales and marketing

Purchasing

Maintenance

Airport authority

Navigational aids

Air traffic control tower, ground, flight data and/or clearance delivery

Airline crew or ground staff

Weather observations

Health and safety management

Airport facility management/crew

Other (please specify)

Question Title

* 2. Which of the following categories best describes your organization?

Airport system, facility, association and board

Government department

Consultant, engineering, architectural or construction

Airline

Professional service organization

Equipment manufacturer or supplier

OEM

Other (please specify)

Question Title

* 3. Which modes of air travel does your organization currently operate? (Please select all that apply)

Commercial: national, regional, local, basic and unclassified

Private

Aerospace

Military

Cargo and freight services

Helicopters

Taxi and charter services

Other (please specify)

Question Title

* 4. In which region is your facility or organization located?

Africa

Central Asia

South Asia

South-east Asia

Australia

Europe

Middle East

North America

South America

Other (please specify)

Question Title

* 5. To what extent has the percent of your maximum passenger capacity returned to pre-pandemic levels?

100% of pre-Covid capacity

75% - 99% of pre-Covid capacity

50% - 74% of pre-Covid capacity

25% - 49% of pre-Covid capacity

0 – 24% of pre-Covid capacity

Question Title

* 6. If you are not currently operating at 100% pre-pandemic capacity levels, when do you anticipate returning to maximum passenger capacity?

Q3 of 2021

End of 2021 to early 2022

Mid to late 2022

Within several years

Other (please explain)

Question Title

* 7. In what ways do you plan on or wish to use federal stimulus funding to enable data-driven operations? (Please select all that apply)

Health and safety technologies to prevent COVID-19 or heighten passenger security

Keeping airport operations financially solvent in the near term

Implementing technology such as predictive maintenance for better reliability

Fleet electrification, renewable energy grids, or other sustainability initiatives

Purchasing new infrastructure or aircrafts

Implementing technology such as passenger flow analytics for better efficiency or on-time performance

New frequent flyer programs, services, business models or innovations to build new revenue streams

We are not planning on using any federal funding resources

Other (please specify)

Question Title

* 8. For the following question, please use this definition of "digitalization”

“Digitalization refers to enabling or improving processes by leveraging digital technologies and digitized data.”

Which of the following areas do you believe have a high priority need for digitalization in order to improve your airport operations? (Please prioritize the following)

	High Priority	Medium Priority	Low Priority
Maintenance and reliability of infrastructure, fleets or aircrafts	Maintenance and reliability of infrastructure, fleets or aircrafts High Priority	Maintenance and reliability of infrastructure, fleets or aircrafts Medium Priority	Maintenance and reliability of infrastructure, fleets or aircrafts Low Priority
Labor shortage, low capacity or productivity	Labor shortage, low capacity or productivity High Priority	Labor shortage, low capacity or productivity Medium Priority	Labor shortage, low capacity or productivity Low Priority
Data siloes, interoperability, or collaboration between different departments	Data siloes, interoperability, or collaboration between different departments High Priority	Data siloes, interoperability, or collaboration between different departments Medium Priority	Data siloes, interoperability, or collaboration between different departments Low Priority
Accident prevention or airport safety	Accident prevention or airport safety High Priority	Accident prevention or airport safety Medium Priority	Accident prevention or airport safety Low Priority
Cyber security or resiliency of operations	Cyber security or resiliency of operations High Priority	Cyber security or resiliency of operations Medium Priority	Cyber security or resiliency of operations Low Priority
Passenger experience, offerings, and services	Passenger experience, offerings, and services High Priority	Passenger experience, offerings, and services Medium Priority	Passenger experience, offerings, and services Low Priority
Improved retail insights and in-airport business opportunities	Improved retail insights and in-airport business opportunities High Priority	Improved retail insights and in-airport business opportunities Medium Priority	Improved retail insights and in-airport business opportunities Low Priority

Other (please specify)

Question Title

* 9. Which of the following services or amenities does your facility/organization currently offer to your passengers? (Please select all that apply)

Guided parking, valet parking and vehicle monitoring

Contactless and/or automated ticket and bag drop-off services

Contactless and/or automated security processing

Seamless or automated boarding

Passenger volume analytics to enable crowd control or social distancing

Integration of internal facility options and accessibility

Passenger and VIP services- loyalty rewards partnerships with retail or food services providers

Free in-flight WI-FI

Other (please specify)

Question Title

* 10. Which of the following passenger services or amenities does your facility/organization plan to offer over the following timeframes?

	Short-term (1-2 years)	Medium-term (3-5 years)	Long-term (6-10 years)	No plans to offer	Don’t know/No answer
Guided parking, valet parking and vehicle monitoring	Guided parking, valet parking and vehicle monitoring Short-term (1-2 years)	Guided parking, valet parking and vehicle monitoring Medium-term (3-5 years)	Guided parking, valet parking and vehicle monitoring Long-term (6-10 years)	Guided parking, valet parking and vehicle monitoring No plans to offer	Guided parking, valet parking and vehicle monitoring Don’t know/No answer
Contactless and/or automated fare payments	Contactless and/or automated fare payments Short-term (1-2 years)	Contactless and/or automated fare payments Medium-term (3-5 years)	Contactless and/or automated fare payments Long-term (6-10 years)	Contactless and/or automated fare payments No plans to offer	Contactless and/or automated fare payments Don’t know/No answer
Seamless or automated boarding	Seamless or automated boarding Short-term (1-2 years)	Seamless or automated boarding Medium-term (3-5 years)	Seamless or automated boarding Long-term (6-10 years)	Seamless or automated boarding No plans to offer	Seamless or automated boarding Don’t know/No answer
Passenger volume analytics to enable crowd control or social distancing	Passenger volume analytics to enable crowd control or social distancing Short-term (1-2 years)	Passenger volume analytics to enable crowd control or social distancing Medium-term (3-5 years)	Passenger volume analytics to enable crowd control or social distancing Long-term (6-10 years)	Passenger volume analytics to enable crowd control or social distancing No plans to offer	Passenger volume analytics to enable crowd control or social distancing Don’t know/No answer
Integration of internal facility options and accessibility	Integration of internal facility options and accessibility Short-term (1-2 years)	Integration of internal facility options and accessibility Medium-term (3-5 years)	Integration of internal facility options and accessibility Long-term (6-10 years)	Integration of internal facility options and accessibility No plans to offer	Integration of internal facility options and accessibility Don’t know/No answer
Passenger loyalty rewards partnerships with retail or food services providers	Passenger loyalty rewards partnerships with retail or food services providers Short-term (1-2 years)	Passenger loyalty rewards partnerships with retail or food services providers Medium-term (3-5 years)	Passenger loyalty rewards partnerships with retail or food services providers Long-term (6-10 years)	Passenger loyalty rewards partnerships with retail or food services providers No plans to offer	Passenger loyalty rewards partnerships with retail or food services providers Don’t know/No answer
Free in-flight WI-FI	Free in-flight WI-FI Short-term (1-2 years)	Free in-flight WI-FI Medium-term (3-5 years)	Free in-flight WI-FI Long-term (6-10 years)	Free in-flight WI-FI No plans to offer	Free in-flight WI-FI Don’t know/No answer

Other (please specify)