AskCPAG Debt Advice Handbook survey 2023

About your visit

We recently partnered with The Money and Pensions Service (MaPS) to offer free access to the Debt Advice Handbook on AskCPAG. We're keen to know what you think.

Your thoughts really are valuable to our charitable work. We will use this information to improve the site, as well as the digital book itself, and to report back to the MaPS team who helped fund the book's free access.

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* 1. What kind of organisation do you work for (whether paid or as a volunteer)?

Citizens Advice

Law Centre

Charitable organisation

Local authority

Housing association

Solicitors' firm

Independent debt agency

Other (please specify)

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* 2. What is your role?

Specialist welfare rights adviser

Specialist debt adviser

Generalist adviser

Benefit/tax credit claimant

Frontline worker (e.g. at a food bank)

None of the above (please specify)

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* 3. How did you discover the online Debt Advice Handbook? (Please select as many as apply)

CPAG's main website

Publicity from Money and Pensions Service

Publicity from CPAG

In a CPAG publication

Social media post

Recommendation from work/a colleague/a friend

Search engine (e.g. Google, Bing)

Other (please specify)

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* 4. If you've used both the printed Debt Advice Handbook and the digital version, which do you prefer?

Printed

Digital

No preference

N/A (I don't use the printed version)

Comments (please tell us why you prefer the digital or printed version of the book)

Question Title

* 5. When reading the book online, have you struggled with anything? (Please select all that apply)

I have no issues

Difficult to navigate

Difficult to find the information I need

I have an accessibility issue that the website isn't designed for

I have an issue with the content of the book

Other (I had an issue not listed above)

Please give us any detail you can, so that we can make the improvements needed.

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* 6. Has making the book digital, and freely available helped you? If so, how? (Please select as many as apply)

The updates help me to access the most recent information

I've only started using the book since it's been free

I don't have to share a copy

It has helped support high quality case recording (e.g. being able to use links as source reference)

I can access the online handbook when I'm doing outreach work/working from home

I can share the book's contents more easily

I can direct clients to read relevant information themselves

Other (please specify)

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* 7. How does the online Debt Advice Handbook fit in with other resources currently available (e.g. MaPS Good Practice Toolkit found at debtquality.org.uk)?

AskCPAG Debt Advice Handbook survey 2023

About your visit

Question Title

* 1. What kind of organisation do you work for (whether paid or as a volunteer)?

Question Title

* 2. What is your role?

Question Title

* 3. How did you discover the online Debt Advice Handbook? (Please select as many as apply)

Question Title

* 4. If you've used both the printed Debt Advice Handbook and the digital version, which do you prefer?

Question Title

* 5. When reading the book online, have you struggled with anything? (Please select all that apply)

Question Title

* 6. Has making the book digital, and freely available helped you? If so, how? (Please select as many as apply)

Question Title

* 7. How does the online Debt Advice Handbook fit in with other resources currently available (e.g. MaPS Good Practice Toolkit found at debtquality.org.uk)?

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* 8. If we could do one thing to make your job easier, what would it be?

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* 9. Do you have any other feedback?