A huge part of life at the GPA is an ongoing dialogue about the needs and concerns of our members and of the wider payroll community. One thing we hear time and again is a demand for a comprehensive and authentic look at payroll providers. Payroll professionals want to know they can trust quadrant leaders to deliver on the promises they make and we believe the very best way to establish that trust is by tapping into the experiences and opinions of our peers.

Rate Your Vendor is an outlet to express your honest thoughts on the providers you use.  The survey is a proactive way to share constructive feedback which will inform the choices your peers make going forward and give you access to a rich knowledge base when you next need to make a decision about vendors. The GPA will verify the identities of all respondents to ensure fairness. We really hope you will take part and help us build a valuable vendor resource.

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* 1. Name

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* 2. Email address

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* 3. What is your level within the organization?

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* 4. Please identify your primary role?

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* 5. Approximately how many countries does your company operate in?

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* 6. Approximately how many employees do you currently have globally?

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* 7. How many payroll providers do you currently use?

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* 8. Name of your payroll provider?

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* 9. Name of solution/software?

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* 10. What is your payroll support structure?

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* 11. How do you rate your provider on the following?  1 = Poor & 5 = Excellent.                                       Understanding of your business requirements?

1 - Poor 5 - Excellent
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i We adjusted the number you entered based on the slider’s scale.

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* 12. Your dedicated point of contact?

1 - Poor 5 - Excellent
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i We adjusted the number you entered based on the slider’s scale.

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* 13. Communication?

1 - Poor 5 - Excellent
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i We adjusted the number you entered based on the slider’s scale.

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* 14. Response to an emergency / priority situation?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 15. Any required customisation of the software?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 16. Is software cost flexible to your needs?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 17. Quality of training on the system?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 18. Quality of technical support from the provider?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 19. Quality of provider knowledge base for legislation and compliance?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 20. Updates on legislative changes in all territories?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 21. Consolidation of global reporting into a single format?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 22. Speed of accessibility for your payroll reports?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 23. Does your provider payroll calendar provide sufficient time?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 24. Overall service delivery?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 25. Value for money?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 26. Trust in your payroll provider?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 27. Would you be happy to recommend your provider?

1 - Poor 5 - Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 28. Would you like a copy of the survey results?

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