Helpline opening hours survey

Currently the MS-UK Helpline is open Monday to Friday 9am to 5pm and is available via the freephone telephone number, live web chat or email. The Helpline is staffed by trained advisors to offer all the information people need to make their own decisions and enable them to make choices that are right for them.

We are reviewing our opening hours and exploring whether there is demand for us to extend those hours to provide a service through existing and maybe new channels.

Please take the time to complete our survey to help us to make plans for the future.
If you would like to talk after completing this survey, or at any other time, call our Helpline on 0800 783 0518 or visit to get in touch. 

* 1. Have you ever accessed the MS-UK Helpline before?

* 2. If yes, how did you access the Helpline?

* 3. If no, was this because the service was not available at the time most suitable for you?

* 4. If you have accessed our Helpline, are there other times that would you like/prefer to be able to access our Helpline advisors?
(tick all that apply)

* 5. Why would these times be more convenient  for you?

* 6. By what method would you prefer to communicate with our Helpline advisors?

Thank you for taking the time to complete our survey.
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