Website survey

Introduction

Thank you for your interest in taking part in our research.

This research will help us understand what people want from our website and how we can make it as easy to use as possible.

Complete this short survey and if you’re selected, someone from our local office will get back to you with more details.

Question Title

* 1. Why did you come to this website today?

to read online advice about my issues

to find a contact telephone number

to find out how to visit my local Citizens Advice

to find a contact email address

to find a webchat link

Other (please specify)

Question Title

* 2. Did you find what you wanted?

Yes

Partly, please explain

Question Title

* 3. How easy was it to find what you're looking for?

Very easy

Easy

Hard

Very hard

I didn't find it

Question Title

* 4. How did you access the site?

Computer

Phone

Tablet

Question Title

* 5. How often do you use the internet (computer or phone)?

Everyday

A few times a week

A few times a month

A few times a year

Question Title

* 6. First part of your postcode (eg OL14)

Question Title

* 7. Please leave your contact details to register an interest in participating in the research interviews.

Participant name

Question Title

* 8. Email address:
This will only be used to send you the time/date of your interview and your post-interview voucher.

Question Title

* 9. Telephone number (optional):
This will only be used if we cannot contact you through email.

Question Title

* 10. Thank you for registering your interest.

If you’re selected you’ll receive an email from one of our researchers within the next couple of weeks, with a date and time for the interview. Interviews will be held by phone or Zoom. Please confirm you would be happy to receive this email.

Yes, I am happy for you to contact me

Website survey

Introduction

Question Title

* 1. Why did you come to this website today?

Question Title

* 2. Did you find what you wanted?

Question Title

* 3. How easy was it to find what you're looking for?

Question Title

* 4. How did you access the site?

Question Title

* 5. How often do you use the internet (computer or phone)?

Question Title

* 6. First part of your postcode (eg OL14)

Question Title

* 7. Please leave your contact details to register an interest in participating in the research interviews.Participant name

Question Title

* 8. Email address: This will only be used to send you the time/date of your interview and your post-interview voucher.

Question Title

* 9. Telephone number (optional):This will only be used if we cannot contact you through email.

Question Title

* 10. Thank you for registering your interest. If you’re selected you’ll receive an email from one of our researchers within the next couple of weeks, with a date and time for the interview. Interviews will be held by phone or Zoom. Please confirm you would be happy to receive this email.

* 7. Please leave your contact details to register an interest in participating in the research interviews.

Participant name

* 8. Email address:
This will only be used to send you the time/date of your interview and your post-interview voucher.

* 9. Telephone number (optional):
This will only be used if we cannot contact you through email.

* 10. Thank you for registering your interest.

If you’re selected you’ll receive an email from one of our researchers within the next couple of weeks, with a date and time for the interview. Interviews will be held by phone or Zoom. Please confirm you would be happy to receive this email.