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Thank you for taking the time to answer some questions about the face-to-face counselling sessions you attended. As this is a new service, your feedback is very valuable as it will help us evaluate whether to continue offering face-to-face counselling in the long term. As a reminder, the ISM staff team will never find out that you have attended counselling or what was discussed in your sessions. You can provide feedback anonymously, however if you wish us to contact you regarding your experience you can leave your name and contact details at the end. This is not mandatory.

Your feedback shouldn’t take longer than five minutes to complete.

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* 1. How user-friendly was the service in terms of booking your appointment?

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* 2. How many sessions did you attend?

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* 3. Were you happy with the choice of counsellor assigned to you?

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* 4. If you answered No or In part to question 3, please tell us why without disclosing any personal details of the counsellor.

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* 5. How well did the counsellor understand the issues you are contending with?

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* 6. Were you satisfied with the customer service and the practice’s overall facilities (office space, cleanliness, accessibility)?

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* 7. If you answered No to question 6, please tell us why.

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* 8. How would you rate the impact of the counselling service on your mood/ your situation over the course of the session(s)?

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* 9. How likely are you to recommend the counselling service to another ISM Member?

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* 10. Please add any further comments relating to your experience that you would like to share in the box below.

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* 11. If you would like to be contacted about the feedback you have given here, please provide your name and e-mail address below. Please note this is not mandatory.

Thank you for completing this survey.
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