LBN MASH Portal User Survey User feedback Question Title * 1. What service area do you work for? Adult Social Care Charity Children's Centre Education Faith Organisation G.P. Health Services Health Visitor Housing Mental Health Service Nursery Police Probation School Nurse Service Provider Voluntary Organisation YOS Youth Service Other Other (please specify) OK Question Title * 2. What is your primary role? Front line staff e.g. social workers, Link workers, Access / Triage Support staff e.g. Payments, Business Support, Payments Manager OK Question Title * 3. How would you rate how easy it is to find the link to the LBN MASH Portal? Very difficult Fairly difficult Fairly easy Very easy Very difficult Fairly difficult Fairly easy Very easy OK Question Title * 4. Please explain the reason for your rating: OK Question Title * 5. How would you rate the information provided on what happens after you make a referral? Very poor Poor Good Very good Very poor Poor Good Very good OK Question Title * 6. Please explain the reason for your rating: OK Question Title * 7. How would you rate your overall experience of making MASH referrals since July 2019? 1 - Very Poor 10 - Excellent Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 8. What device did you use to access the LBN MASH Portal? OK Question Title * 9. What browser did you use to access the LBN MASH Portal? OK Question Title * 10. How easy or difficult did you find it to sign up for a LBN MASH Portal user account? Very difficult Fairly difficult Fairly easy Very easy Very difficult Fairly difficult Fairly easy Very easy OK Question Title * 11. Please explain the reason for your rating: OK Question Title * 12. How would you rate the LBN MASH Portal user guide? Very poor Poor Good Very good N/A Very poor Poor Good Very good N/A OK Question Title * 13. How easy or difficult did you find it to raise a referral / enquiry? Very difficult Fairly difficult Fairly easy Very easy Very difficult Fairly difficult Fairly easy Very easy OK Question Title * 14. Please explain the reason for your rating: OK Question Title * 15. How would you rate the look and feel of the LBN MASH Portal? Very poor Poor Good Very good Very poor Poor Good Very good OK Question Title * 16. How easy or difficult did you find uploading documents? Very difficult Fairly difficult Fairly easy Very easy N/A Very difficult Fairly difficult Fairly easy Very easy N/A OK Question Title * 17. How easy did you find it to reset your password if you had forgotten it? Very difficult Fairly difficult Fairly easy Very easy N/A Very difficult Fairly difficult Fairly easy Very easy N/A OK Question Title * 18. How easy did you find it to retrieve your username if you had forgotten it? Very difficult Fairly difficult Fairly easy Very easy N/A Very difficult Fairly difficult Fairly easy Very easy N/A OK Question Title * 19. Do you have any further feedback relating to using the LBN MASH Portal? OK Question Title * 20. Can we contact you to explore your feedback further to help us improve the MASH Portal? Yes No OK NEXT