Introduction

Thank you for choosing to take part in Hounslow Highways' Customer Satisfaction Survey 2020.
 
The survey consists of 32 questions across a range of services we offer including street cleansing, highway maintenance, trees, grounds maintenance and resurfacing works.
 
Any question with a * is compulsory. We appreciate any additional feedback you can give us as it will help us to improve the way we deliver our services.

This year due to the exceptional circumstances as a result of the Pandemic, we have prioritised our services to deliver health and safety critical activities on the network, while carrying out our normal operations when and where possible. As a result of this we have added in some questions about our performance during this specific time.

The survey will close on Friday 16 October 2020 at 5:00pm.

Thank you for your time.

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