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* 1. There are enough staff to make sure I receive a reliable service that is not rushed, staff have the right mix of skills to make sure I am kept safe.

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* 2. Staff protect my dignity and human rights and respect me as an individual

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* 3. Staff have the right knowledge, qualifications and skills to carry out their role in providing me with the right care

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* 4. I am always asked to give my consent (permission) to my care, treatment and support in a way I understand

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* 5. When needed, my family and friends are also involved in decisions about my care.

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* 6. Staff communicate with me in the way I need them to.

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* 7. My plan is changed as my needs change, and all those who need to know, like other services, are kept up to date.

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* 8. If I have any concerns and complaints, staff always take them seriously, investigate them thoroughly and respond to them in good time.

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* 9. Staff know what is expected of them, have good support from management, and are happy in their work

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* 10. Staff treat me with dignity and respect. They take the time to develop trusting relationships with me and are concerned for my well-being.

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