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Tell us what you think.

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* 1. Please enter your tenancy reference number:

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* 3. Taking everything into account, how satisfied with the service provided by Cartrefi Conwy?

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* 4. Taking everything into account, how satisfied are you that you can trust Cartrefi Conwy?

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* 5. Taking everything into account, how satisfied are you that your rent provides value for money?

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* 6. Taking everything into account, how satisfied are you that your service charges provide value for money?

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* 7. Taking everything into account, how satisfied are you that Cartrefi Conwy provides the service you expect?

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* 8. Taking everything into account, how satisfied are you with the way that Cartrefi Conwy listens to your views and acts upon them?

Property Services

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* 9. Taking everything into account, how satisfied are you with the overall quality of your home?

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* 10. Taking everything into account, how satisfied are you with the way Cartrefi Conwy deals with repairs and maintenance?

Customer Experience
If you have contacted Cartrefi Conwy in the last 12 months:

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* 11. How much do you agree that it was quick and easy to contact us?

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* 12. How much do you agree you found the staff approachable and friendly?

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* 13. Was getting hold of the right person easy or difficult?

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* 14. Was your query answered within a reasonable time?

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* 15. If you have made a complaint in the past 12 months, how satisfied are you with the way your complaint was handled by Cartrefi Conwy?

People Services

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* 16. Taking everything into account, how satisfied are you with your neighbourhood as a place to live?

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* 17. Taking everything into account, how satisfied are you with the way that Cartrefi Conwy deals with antisocial behaviour?

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* 18. Have you reported antisocial behaviour to Cartrefi Conwy in the past 12 months?

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* 19. Overall, how satisfied were you with the way your concern was dealt with?

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* 20. Have you reported a health and safety concern to Cartrefi Conwy in the past 12 months?

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* 21. Overall, how satisfied were you with the way your concern was dealt with?

How much do you agree with the following:

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* 22. I am proud of my home

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* 23. I am proud of my neighbourhood

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* 24. In the last three years, would you say your neighbourhood has improved or declined?

Voices@Cartrefi

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* 25. Taking everything into account, how satisfied are you with the way that Cartrefi Conwy keeps you informed about things that might affect you as a tenant?

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* 26. Taking everything into account, how satisfied are you with the way that Cartrefi Conwy gives you the opportunity to make your views known?

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* 27. Taking everything into account, how satisfied are you with the support that Cartrefi Conwy gives you to get involved within your local community?

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* 28. Overall, what do you think Cartrefi Conwy do well and how can we improve?

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