IG Freedom of Information Customer Satisfaction Survey Question Title * 1. Please let us know how you feel your Freedom of Information request was handled: Very Good Good Satisfactory Poor The quality of the service provided The quality of the service provided Very Good The quality of the service provided Good The quality of the service provided Satisfactory The quality of the service provided Poor A timely acknowledgement of the request A timely acknowledgement of the request Very Good A timely acknowledgement of the request Good A timely acknowledgement of the request Satisfactory A timely acknowledgement of the request Poor The degree to which your response answered your request The degree to which your response answered your request Very Good The degree to which your response answered your request Good The degree to which your response answered your request Satisfactory The degree to which your response answered your request Poor Ease of understanding of the response Ease of understanding of the response Very Good Ease of understanding of the response Good Ease of understanding of the response Satisfactory Ease of understanding of the response Poor Overall helpfulness of response Overall helpfulness of response Very Good Overall helpfulness of response Good Overall helpfulness of response Satisfactory Overall helpfulness of response Poor Question Title * 2. Were you advised about the progress and outcome of your response? Yes No N/A If any of the information you requested was withheld, were you advised which exemptions had been applied to the response? If any of the information you requested was withheld, were you advised which exemptions had been applied to the response? Yes If any of the information you requested was withheld, were you advised which exemptions had been applied to the response? No If any of the information you requested was withheld, were you advised which exemptions had been applied to the response? N/A Did you receive the information within the 20 day working deadline? Did you receive the information within the 20 day working deadline? Yes Did you receive the information within the 20 day working deadline? No Did you receive the information within the 20 day working deadline? N/A If no, were you advised about the delay and kept informed of the progress? If no, were you advised about the delay and kept informed of the progress? Yes If no, were you advised about the delay and kept informed of the progress? No If no, were you advised about the delay and kept informed of the progress? N/A Did you look at the Trusts Publication Scheme to see if the information you require was publically available before making your request? Did you look at the Trusts Publication Scheme to see if the information you require was publically available before making your request? Yes Did you look at the Trusts Publication Scheme to see if the information you require was publically available before making your request? No Did you look at the Trusts Publication Scheme to see if the information you require was publically available before making your request? N/A Question Title * 3. Is there anything we could have done to improve the service? Question Title * 4. Please provide any further comments you would like to make: Thank you for taking the time to complete our Customer Satisfaction SurveyThe information we collect will only be used for the purposes of monitoring the quality of our responses to requests that are received under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.All information will be held anonymously and the feedback given will not affect any future requests you may send to us. Done