We Welcome your Feedback

The purpose of the questionnaire is to help Keys Group continually improve and develop our services and ensure that the outcomes for the children and young people are enhanced.  

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* 1. Your Details

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* 2. Name of Residential Children's Home

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* 3. Is the child/young person happy, well cared for and their safety needs met?

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* 4. Does the child/young person have a varied and active social plan in line with their preferred interests?

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* 5. Is the communication with the service effective and any information received in a timely manner?

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* 6. Does the service have a proactive and supportive approach in ensuring the child/young person attends medical appointments and engages in necessary treatment?

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* 7. Are incidents relating to any safeguarding matters dealt with in a professional manner, including any incidents or suspicions of bullying?

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* 8. Does the child/young person attend and engage in education and is progress being made in line with the care plan?

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* 9. As a result of the work of the team at Keys Group (including Care, Education, Therapy and Specialist Support Services) is progress towards the child’s/young person's placement goals being made?

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* 10. Does the child/young person have positive relationships with one or more consistent carers?

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* 11. Any thoughts or recommendations that may help us to improve the service?

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* 12.  Comments about the particular home/service?

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