Bury Council and NHS Bury Clinical Commissioning Group (CCG) are working with Bury Local Care Organisation (LCO) to improve Intermediate Care services in Bury.

As part of this, we are asking you for your feedback on your experiences of these services, and what would be important to you if you or your family needed to utilise these services in the future.

What is Intermediate Care?

Intermediate Care is a form of short term support involving NHS and social care services working together to aid faster recovery from illness or surgery, prevent hospital admission, avoid premature admission to long-term residential care, support timely discharge from hospital and increase independent living.  It may be provided to anyone aged 18 or over, but generally involves older patients or those living with a chronic illness or disability. 

Teams work with individuals to support them with one or more of the following:

·         Remaining at home when things become difficult
·         Recovering after a fall, an acute illness or an operation
·         Avoiding going into hospital unnecessarily
·         Returning home more quickly after a hospital stay

What types of support may be available?

In Bury there are the following types of Intermediate Care support:

Rapid Response service – offers an assessment and possibly short-term care if there is an urgent increase in your health or social care needs that can be safely managed at home. This means you avoid a trip to or admission to hospital.  The services will be provided in your own home  by a team of health and social care professionals such as nurses, care staff and therapists from the Rapid Response Team.

Bed-based Intermediate Care – services are delivered in a community care facility or care home by health and care professionals. 
                         
Re-ablement / Home Based Intermediate Care – the primary objective is to enable people to live as independently as possible in their own home following a hospital admission or deterioration in health, for example after a fall.   Intensive support is delivered from a range of professionals to work together to agree goals and how to achieve them (for example, making a meal, dressing and putting on make-up), and to help practise doing things independently to regain daily living skills.

Please share your views with us

To help us develop our plans for improving Intermediate Care in Bury, we’d like to hear the views of Bury residents (people living in Bury or registered with a Bury GP practice)  by completing this short survey.

You don’t have to answer the whole survey if you don’t want to, all questions are optional.  We will ensure your responses are kept secure and confidential and we will not share them.

Thank you for taking the time to complete this survey, your views are important to us.  

This survey will remain open until 31st January 2020.

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* 1. I am responding to this survey as

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* 2. Have you, or someone you care for, experienced Intermediate Care services, as described above?

If you answered no to question 2 above, we are still interested in hearing about what would be important to you if you or someone you care for were to experience these services in the future. Please go straight to Question 9.

If you answered yes, please answer the following questions either as yourself or on behalf of the person you are caring for.

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* 3. Please tell us which of the following services you or the person you care for have used (please tick all that apply):

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* 4. Do you understand why you, or someone you care for, were referred to Intermediate Care services?

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* 5. To what extent:

  Exceeded my expectations Met my expectations Neither Didn’t meet my expectations It was much less than I expected I don’t know
Did the service you received meet your expectations?

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* 6. How would you:

  Excellent Good Neither positive or negative Poor Unacceptable I don’t know
Rate your experience of Intermediate Care services?

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* 7. In your opinion, what do you think works really well within Intermediate Care services?

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* 8. What would you suggest could improve Intermediate Care services in the future?

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* 9. How important do you think the following are when using Intermediate Care services?

  Very important Important Neither important or unimportant Of little importance Unimportant I don’t know
To have support to make informed choices if I need and want it
To have care and support that is directed by me and responsive to my needs and delivered by the most appropriate person or professional
To be treated with dignity and compassion by staff whether in a care facility or at home
To have access to easy-to-understand information about care and support which is consistent, accurate, accessible and up to date
To be able to speak to people who know something about care and support and can make things happen
To have support that is coordinated, co-operative, works well together and I know who to contact to get things changed
For all people involved in my care to have access to my records
To be able to access a range of rehabilitation services, such as physiotherapy, speech and language therapy and emotional support
For my cultural and religious needs to be met and for my personal choices to be understood

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* 10. How important do you think the following are when receiving Intermediate Care away from home?

  Very important Important Neither important or unimportant Of little importance Unimportant I don’t know
If I can't be treated at home, to be treated as close to home as possible
To have my own private room with en-suite facilities
To have access to a therapy kitchen where I can relearn key skills
To have access to activities (creative, games etc)
To have access to a communal lounge for socialising with others
To have access to a garden

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* 11. How important do you think the following are when receiving Intermediate Care at home?

  Very important Important Neither important or unimportant Of little importance Unimportant I don’t know
To have the option to be treated at home, if appropriate and safe
To be seen by the same health and care professionals

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* 12. Please tell us if you have any further comments about how we can improve Intermediate Care services in the future

To make sure we plan and provide the right services it is important for us to find out some information about you. We use this information to understand if we have reached enough people and if people from different groups have different views. 

All questions are optional. We will ensure your responses are kept secure and confidential.

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* 13. What is the first part of your postcode i.e. BL9?

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* 14. What is your gender?

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* 15. What is your age?

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* 16. What is your sexuality?

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* 17. What is your religion or belief?

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* 18. Please tell us what you consider your ethnicity to be

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* 19. The Equality Act 2010 regards a person as having a disability if he/she has a physical or mental impairment (including sensory impairment) which has both a substantial and long term adverse effect on his/her ability to carry out normal day to day activities. Do you consider yourself to be disabled according to this definition?

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* 20. Is there anyone who relies upon you for care and attention and that you assist with their daily routine?

Thank you for taking the time to complete this survey.
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