Granta Medical Practices Patient Participation Group Survey 2023

There are no questions in our survey that can identify you and there is no request for any confidential information, but we would like to collect some general information first to put your answers into context (Q.1 to Q.3).

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* 1. Granta Medical Practices (GMP) comprises of GP surgeries in Sawston, Linton, Barley, Market Hill Royston and Shelford. My local GMP surgery is:

Sawston

Linton

Barley

Market Hill

Shelford

I'm not sure which surgery I am assigned to

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* 2. I have been registered with my local GMP surgery for:

0 - 3 years

4 - 20 years

21 years +

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* 3. I am:

18 - 40 years old

41 - 64 years old

65 years old or over

Section 1

This section of our survey is for ALL patients to complete.

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* 4. I know that I am allocated a "named doctor":

Yes

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* 5. I answered "Yes", to the above and I know the name of my "named doctor":

Yes

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* 6. When I make an appointment I ask for a specific doctor:

Yes

Sometimes

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* 7. When arranging an appointment with a doctor or other clinician I prefer to have an initial consultation via:

Telephone

Face to face

Video call

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* 8. Some medical problems require more than one consultation. When this is the case, I like to have my follow-up consultation(s) with:

Please select one only

The doctor I first saw about the problem

A different doctor who knows my medical history

A doctor who specialises in that particular area of medicine

I don't mind, I will see any doctor who is available

Q.9 is about the services offered to patients under the NHS contract (please note that some services are provided by GMP and some are simply hosted by GMP in GMP buildings).

Please indicate the extent to which you agree or disagree.

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* 9. I have a good understanding of what services are offered by Granta (for example appointments, blood tests, health checks, group consultations, etc.):

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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* 10. I have access to ...

Please select all that apply

A smart phone

A tablet

A computer

None of the above

If you have selected "None of the above" please go straight to Section 3, thank you.

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* 11. When I need specific information about GMP, I prefer to:

Check the GMP website

Make a phone call

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* 12. When I need information on a medical issue, I prefer to:

Check the GMP website

Make a phone call

Use a search engine (ie. Google)

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* 13. I access the GMP website for news about GMP and common healthcare concerns:

About once a month or more frequently

More than 4 times a year

Less than 4 times a year

Rarely or never

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* 14. I communicate with GMP about my medical care via:

Please select all that apply

Text messages

Emails

Online consultations

Video consultations

Telephone consultations

None of these

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* 15. I don't currently contact GMP via any of the above options, but I would be happy to communicate by:

Please select all that apply

Text messaging

Emails

Online consultation

Video consultation

Telephone consultation

None of these

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* 16. I manage some of my healthcare needs with GMP via the Airmid app and/or NHS app?

Yes

I didn't know I could do this

I don't know what these "apps" are

Other (please specify)

Thank you for completing this section. For patients who have registered AFTER 1st January 2022 please complete section 2. For patients who registered BEFORE 1st January 2022, please now go to Section 3.

Section 2

This section of our survey is for patients who have registered with their local GMP surgery AFTER 1st January 2022.

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* 17. When you left your previous GP surgery did you have any underlying physical or mental health conditions that required regular treatment, check ups or monitoring?

Yes

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* 18. If you answered "Yes" to Q.17 did one or more of these conditions require visits to a consultant or other specialist doctor, either as a hospital outpatient or at a clinic elsewhere?

Yes

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* 19. If you answered "Yes" to Q.17 did one or more of these conditions require visits to another specialist practitioner, for example, a physiotherapist, dietician, nurse practitioner, etc?

Yes

The next question relates to new local referrals for patients who, by moving house, may become disconnected from services such as outpatient clinics near their former home where ongoing conditions were being monitored or treated.

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* 20. When a patient joins GMP, how do you think new referrals to outpatient clinics or other providers for the treatment of monitoring of ongoing conditions conditions are initiated?

The completion of the GMP registration pack

It is the new patient' responsibility to inform GMP of what care they are currently receiving and requesting that ongoing care is arranged

Medical notes having been transferred to GMP by your previous GP

An initial appointment with your named doctor (or other medical practitioner) to discuss your "health on arrival" at Granta

Don't know / no opinion

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* 21. Please indicate below which statements are important to you when registering with a new GP:

	Very Important	Important	Not Important	Don't Know
I understand that, provided it is within my capability, I am responsible for informing GMP of my current ongoing health problems and care at the point of registration	I understand that, provided it is within my capability, I am responsible for informing GMP of my current ongoing health problems and care at the point of registration Very Important	I understand that, provided it is within my capability, I am responsible for informing GMP of my current ongoing health problems and care at the point of registration Important	I understand that, provided it is within my capability, I am responsible for informing GMP of my current ongoing health problems and care at the point of registration Not Important	I understand that, provided it is within my capability, I am responsible for informing GMP of my current ongoing health problems and care at the point of registration Don't Know
I understand that, if I am reliant on others to support me with my healthcare needs, I will indicate this at the point of registration	I understand that, if I am reliant on others to support me with my healthcare needs, I will indicate this at the point of registration Very Important	I understand that, if I am reliant on others to support me with my healthcare needs, I will indicate this at the point of registration Important	I understand that, if I am reliant on others to support me with my healthcare needs, I will indicate this at the point of registration Not Important	I understand that, if I am reliant on others to support me with my healthcare needs, I will indicate this at the point of registration Don't Know
Following my registration with Granta, I would like to know the name of my "named doctor"	Following my registration with Granta, I would like to know the name of my "named doctor" Very Important	Following my registration with Granta, I would like to know the name of my "named doctor" Important	Following my registration with Granta, I would like to know the name of my "named doctor" Not Important	Following my registration with Granta, I would like to know the name of my "named doctor" Don't Know
I would expect to have an initial health check soon after my registration with my local GMP surgery	I would expect to have an initial health check soon after my registration with my local GMP surgery Very Important	I would expect to have an initial health check soon after my registration with my local GMP surgery Important	I would expect to have an initial health check soon after my registration with my local GMP surgery Not Important	I would expect to have an initial health check soon after my registration with my local GMP surgery Don't Know
I need to be confident that any provision made for me as an outpatient or at other clinics I attended through my previous GP will be followed up by GMP	I need to be confident that any provision made for me as an outpatient or at other clinics I attended through my previous GP will be followed up by GMP Very Important	I need to be confident that any provision made for me as an outpatient or at other clinics I attended through my previous GP will be followed up by GMP Important	I need to be confident that any provision made for me as an outpatient or at other clinics I attended through my previous GP will be followed up by GMP Not Important	I need to be confident that any provision made for me as an outpatient or at other clinics I attended through my previous GP will be followed up by GMP Don't Know
I need to be confident I will continue to be called for my monitoring tests, as per my previous GP practice	I need to be confident I will continue to be called for my monitoring tests, as per my previous GP practice Very Important	I need to be confident I will continue to be called for my monitoring tests, as per my previous GP practice Important	I need to be confident I will continue to be called for my monitoring tests, as per my previous GP practice Not Important	I need to be confident I will continue to be called for my monitoring tests, as per my previous GP practice Don't Know

Section 3

This section is about developing a "New Patient Welcome Pack". We would like to know what type of information you think should be included in this pack.

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* 22. What type of information do you think should be contained in a "Welcome Pack" for new patients?

Please indicate as appropriate

	Very Important	Important	Not Important	Don't Know
Information about my "named doctor"	Information about my "named doctor" Very Important	Information about my "named doctor" Important	Information about my "named doctor" Not Important	Information about my "named doctor" Don't Know
Information about other medical / clinical staff at my local GMP surgery	Information about other medical / clinical staff at my local GMP surgery Very Important	Information about other medical / clinical staff at my local GMP surgery Important	Information about other medical / clinical staff at my local GMP surgery Not Important	Information about other medical / clinical staff at my local GMP surgery Don't Know
Information about other GMP staff	Information about other GMP staff Very Important	Information about other GMP staff Important	Information about other GMP staff Not Important	Information about other GMP staff Don't Know
Information about services offered by my local GMP surgery	Information about services offered by my local GMP surgery Very Important	Information about services offered by my local GMP surgery Important	Information about services offered by my local GMP surgery Not Important	Information about services offered by my local GMP surgery Don't Know
Information about other services hosted by GMP	Information about other services hosted by GMP Very Important	Information about other services hosted by GMP Important	Information about other services hosted by GMP Not Important	Information about other services hosted by GMP Don't Know
The processes and procedures for making appointments, repeat prescriptions, etc.	The processes and procedures for making appointments, repeat prescriptions, etc. Very Important	The processes and procedures for making appointments, repeat prescriptions, etc. Important	The processes and procedures for making appointments, repeat prescriptions, etc. Not Important	The processes and procedures for making appointments, repeat prescriptions, etc. Don't Know
The "Welcome Pack" should be available online	The "Welcome Pack" should be available online Very Important	The "Welcome Pack" should be available online Important	The "Welcome Pack" should be available online Not Important	The "Welcome Pack" should be available online Don't Know
The "Welcome Pack" should be available as a hard copy	The "Welcome Pack" should be available as a hard copy Very Important	The "Welcome Pack" should be available as a hard copy Important	The "Welcome Pack" should be available as a hard copy Not Important	The "Welcome Pack" should be available as a hard copy Don't Know

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* 23. Please take this chance to leave any further comments you may have. Whilst we cannot guarantee to act on all feedback given, we really value your thoughts and/or ideas.

Thank you for taking the time to make your voice heard.

If you have completed a paper copy please post this into one of the dedicated Survey Returns Box in your local GMP surgery or ask someone to drop it back for you.

Granta Medical Practices Patient Participation Group Survey 2023

Question Title

* 1. Granta Medical Practices (GMP) comprises of GP surgeries in Sawston, Linton, Barley, Market Hill Royston and Shelford. My local GMP surgery is:

Question Title

* 2. I have been registered with my local GMP surgery for:

Question Title

* 3. I am:

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* 4. I know that I am allocated a "named doctor":

Question Title

* 5. I answered "Yes", to the above and I know the name of my "named doctor":

Question Title

* 6. When I make an appointment I ask for a specific doctor:

Question Title

* 7. When arranging an appointment with a doctor or other clinician I prefer to have an initial consultation via:

Question Title

* 8. Some medical problems require more than one consultation. When this is the case, I like to have my follow-up consultation(s) with: Please select one only

Question Title

* 9. I have a good understanding of what services are offered by Granta (for example appointments, blood tests, health checks, group consultations, etc.):

Question Title

* 10. I have access to ...Please select all that apply

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* 11. When I need specific information about GMP, I prefer to:

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* 12. When I need information on a medical issue, I prefer to:

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* 13. I access the GMP website for news about GMP and common healthcare concerns:

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* 14. I communicate with GMP about my medical care via: Please select all that apply

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* 15. I don't currently contact GMP via any of the above options, but I would be happy to communicate by: Please select all that apply

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* 16. I manage some of my healthcare needs with GMP via the Airmid app and/or NHS app?

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* 17. When you left your previous GP surgery did you have any underlying physical or mental health conditions that required regular treatment, check ups or monitoring?

Question Title

* 18. If you answered "Yes" to Q.17 did one or more of these conditions require visits to a consultant or other specialist doctor, either as a hospital outpatient or at a clinic elsewhere?

Question Title

* 19. If you answered "Yes" to Q.17 did one or more of these conditions require visits to another specialist practitioner, for example, a physiotherapist, dietician, nurse practitioner, etc?

Question Title

* 20. When a patient joins GMP, how do you think new referrals to outpatient clinics or other providers for the treatment of monitoring of ongoing conditions conditions are initiated?

Question Title

* 21. Please indicate below which statements are important to you when registering with a new GP:

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* 22. What type of information do you think should be contained in a "Welcome Pack" for new patients? Please indicate as appropriate

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* 23. Please take this chance to leave any further comments you may have. Whilst we cannot guarantee to act on all feedback given, we really value your thoughts and/or ideas.

* 8. Some medical problems require more than one consultation. When this is the case, I like to have my follow-up consultation(s) with:

Please select one only

* 10. I have access to ...

Please select all that apply

* 14. I communicate with GMP about my medical care via:

Please select all that apply

* 15. I don't currently contact GMP via any of the above options, but I would be happy to communicate by:

Please select all that apply

* 22. What type of information do you think should be contained in a "Welcome Pack" for new patients?

Please indicate as appropriate