Packaging Customer Survey Form

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4. Are you the final decision maker when sourcing products?

Yes

If No, please advise who (their position) makes the final decision at your company

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5. Are you looking to implement or develop your current packaging machinery?

Yes

If you are happy for us to get in touch so we can provide you with further information and advise you on the support we can provide, please provide details of the person to contact (name & contact number or email) and we will be more than happy to follow this up

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6. How much do you spend on packaging annually?

Less than £5,000

£5,001 and £10,000

£10,001 - £20,000

£20,001 - £30,000

£30,001 - £50,000

£50,001 - £100,000

Over £100,000

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7. How frequent do you place packaging related orders with Antalis?

Every week

Bi-weekly

Once a month

Every 2 -3 months

Less often

Other (please specify)

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8. If known, approximately how many boxes are packed per hour / day?

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9. How did you place your recent purchase with Antalis?

Online

Over the phone

Sales Representative

Other (please specify)

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10. Were we able to fulfil all of your order requirements?

Yes

If No, please advise

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11. How would you rate your experience with Antalis?

Poor

Fair

Good

Very Good

Excellent

Poor

Fair

Good

Very Good

Excellent

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12. What could have made your experience with us better?

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13. What value do we provide that makes you decide to stay with us?

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14. How would you rate our current range for these product groups? If you have any suggestions on how we can improve the ranges or if there are any particular brands you would like to see please use the comments box provided

	Poor	Fair	Good	Very Good	Excellent
Tapes & Adhesives	Tapes & Adhesives Poor	Tapes & Adhesives Fair	Tapes & Adhesives Good	Tapes & Adhesives Very Good	Tapes & Adhesives Excellent
Boxes (Corrugated)	Boxes (Corrugated) Poor	Boxes (Corrugated) Fair	Boxes (Corrugated) Good	Boxes (Corrugated) Very Good	Boxes (Corrugated) Excellent
Stretchfilms	Stretchfilms Poor	Stretchfilms Fair	Stretchfilms Good	Stretchfilms Very Good	Stretchfilms Excellent
Postal packaging	Postal packaging Poor	Postal packaging Fair	Postal packaging Good	Postal packaging Very Good	Postal packaging Excellent
Void Fill	Void Fill Poor	Void Fill Fair	Void Fill Good	Void Fill Very Good	Void Fill Excellent
Packaging Machinery	Packaging Machinery Poor	Packaging Machinery Fair	Packaging Machinery Good	Packaging Machinery Very Good	Packaging Machinery Excellent
Retail / E-commerce Packaging	Retail / E-commerce Packaging Poor	Retail / E-commerce Packaging Fair	Retail / E-commerce Packaging Good	Retail / E-commerce Packaging Very Good	Retail / E-commerce Packaging Excellent
Environmentally Friendly Packaging	Environmentally Friendly Packaging Poor	Environmentally Friendly Packaging Fair	Environmentally Friendly Packaging Good	Environmentally Friendly Packaging Very Good	Environmentally Friendly Packaging Excellent

Please provide any suggestions you may have

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15. For each of the product groups listed below how would you rate us in terms of pricing?

	Poor	Fair	Good	Excellent
Tapes & Adhesives	Tapes & Adhesives Poor	Tapes & Adhesives Fair	Tapes & Adhesives Good	Tapes & Adhesives Excellent
Boxes (Corrugated)	Boxes (Corrugated) Poor	Boxes (Corrugated) Fair	Boxes (Corrugated) Good	Boxes (Corrugated) Excellent
Stretchfilms	Stretchfilms Poor	Stretchfilms Fair	Stretchfilms Good	Stretchfilms Excellent
Postal packaging	Postal packaging Poor	Postal packaging Fair	Postal packaging Good	Postal packaging Excellent
Void Fill	Void Fill Poor	Void Fill Fair	Void Fill Good	Void Fill Excellent
Packaging Machinery	Packaging Machinery Poor	Packaging Machinery Fair	Packaging Machinery Good	Packaging Machinery Excellent

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16. When choosing products, how would you rate the following in terms of importance?

	Very Important	Important	Neutral	Low Importance	Not At All Important
Product Quality	Product Quality Very Important	Product Quality Important	Product Quality Neutral	Product Quality Low Importance	Product Quality Not At All Important
Price	Price Very Important	Price Important	Price Neutral	Price Low Importance	Price Not At All Important
Recyclability	Recyclability Very Important	Recyclability Important	Recyclability Neutral	Recyclability Low Importance	Recyclability Not At All Important
Availability	Availability Very Important	Availability Important	Availability Neutral	Availability Low Importance	Availability Not At All Important
Brand	Brand Very Important	Brand Important	Brand Neutral	Brand Low Importance	Brand Not At All Important

Any other factors please advise

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17. Are there any packaging challenges you are currently facing? For example, is the company trying to achieve any recycling targets or packaging efficiencies?

Yes

If Yes, please advise

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18. Other than Antalis, who else do you order packaging related products from and what sort of products do you order from each?

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19. Would you be happy for Antalis to get in touch with you if we wanted to follow up on any answers provided?

Yes

If Yes, please provide preferred contact details

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20. Would you like to be entered into the prize draw to win £100 Love2Shop vouchers?

Yes

If Yes, please provide your name and email address to be eligible

Thank you for taking part in this survey, your feedback and time is much appreciated.

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1. Please provide the name of your company

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2. Please tell us what your company specialises in

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3. Your position in the company

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4. Are you the final decision maker when sourcing products?

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5. Are you looking to implement or develop your current packaging machinery?

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6. How much do you spend on packaging annually?

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7. How frequent do you place packaging related orders with Antalis?

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8. If known, approximately how many boxes are packed per hour / day?

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9. How did you place your recent purchase with Antalis?

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10. Were we able to fulfil all of your order requirements?

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11. How would you rate your experience with Antalis?

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12. What could have made your experience with us better?

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13. What value do we provide that makes you decide to stay with us?

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14. How would you rate our current range for these product groups? If you have any suggestions on how we can improve the ranges or if there are any particular brands you would like to see please use the comments box provided

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15. For each of the product groups listed below how would you rate us in terms of pricing?

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16. When choosing products, how would you rate the following in terms of importance?

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17. Are there any packaging challenges you are currently facing? For example, is the company trying to achieve any recycling targets or packaging efficiencies?

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18. Other than Antalis, who else do you order packaging related products from and what sort of products do you order from each?

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19. Would you be happy for Antalis to get in touch with you if we wanted to follow up on any answers provided?

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20. Would you like to be entered into the prize draw to win £100 Love2Shop vouchers?