First Stop Customer Satisfaction Survey 

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* 1. Please tell us your company name

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* 2. Customer Service - please indicate your satisfaction with each area regarding customer service

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Are you dealt with in a friendly, courteous manner?
Do we respond well to your enquiries?
Do we keep you informed of the progress of your order?
Rate our overall customer service

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* 3. Delivery performance - please indicate your satisfaction with each area regarding deliveries

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What condition are your deliveries in when you receive them?
Rate our stock availability
Rate our overall delivery performance

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* 4. Product Knowledge & Support - please indicate your satisfaction regarding product knowledge & support

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Rate our product knowledge
Rate our product support (i.e. wall charts, posters etc)
Would a series of talks from specialists such as CQC or Nationwide caterers Association be of interest to you?

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* 5. Open Day –
We are planning to open the doors of our warehouse/offices to our customers on 14th, 15th, 16th May. It’s a chance to meet the team, view some of our product range and have a look around. Come and see where the magic happens.

  Yes No Maybe
Would you be able to attend one of these days?  
Is there a specific product you would like to see or something new on the market that you would like information on?
Are environmental issues such as sustainable products and packaging important to you?
Are you aware we stock a range of low environmental impact products?

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* 6. We have listened to feedback from our customer and have made changes to our website. Are you are aware of the following services that we offer our customers?

  Yes No
Online ordering system. Many customers now find it easier to use.

Do you use it? If not, please let us know why below.
You can download material safety data sheets, product training materials and other information from our website.
Our website has a copy of our catalogue available to view along with catalogues from some of our suppliers.
Do you receive our quarterly newsletter?

Let us know in the comments below what you would like us to cover in it.
Are there any questions you would like answered on our FAQ page?
Would a same day /next day delivery service be of interest to you?

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* 7. Overall Performance

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Rate our product & service quality
Overall opinion of First Stop

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* 8. On a scale of 1-10 (1 being not at all likely and 10 being very likely) how likely are you to recommend us to others?

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