Aims and Objectives

Healthwatch Bedford Borough gives people a powerful voice locally and nationally. At a local level we are working to help people get the best out of their health and social care services. Whether it's improving them today or helping to shape them for tomorrow. Healthwatch Bedford Borough is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.
Here at Healthwatch Bedford Borough, we are keen to gauge some feedback to enable us to evaluate our service. This will assist us to enhance and improve our service.
Your honest feedback will be very much appreciated.

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* 1. Overall how satisfied or dissatisfied are you with Healthwatch Bedford Borough?

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* 2. If you have answered dissatisfied to Q1, what are your primary issues of concern?

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* 3. Which of the following words would you use to describe Healthwatch Bedford Borough?

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* 4. How well does our service at Healthwatch Bedford Borough meet your needs?

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* 5. How would you rate the quality of our service?

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* 6. How responsive have we been to any questions you have raised or concerns about Health & Social care in Bedford borough?

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* 7. How long have you been aware of the services of Healthwatch Bedford Borough?

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* 8. How clear was the information that our staff representative provided to you?

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* 9. How helpful was/is the representative you dealt/deal with?

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* 10. Which would best describe your association with Healthwatch Bedford Borough?

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* 11. How likely are you to use the services of Healthwatch Bedford Borough again?

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* 12. How likely is it that you would recommend Healthwatch Bedford Borough to others? (1 being extremely unlikely and 5 being extremely likely)

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* 13. Have you accessed information from any of the following?

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* 14. What best describes your sex?

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* 15. Which of these best describes your age range?

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* 16. Which would best describe your ethnic origin?

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* 17. Did you have anybody to help you fill out this questionnaire? If so, did they :-

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* 18. Do you have any further comments, questions or concerns about the work of Healthwatch Bedford Borough?

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* 19. If you have answered extremely unlikely to Q12, what do you think Healthwatch Bedford Borough could do to alter your opinion of the organisation? Please explain in the space provided...

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* 20. Is there anything you would like to add to help us improve our service?

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