Community Pharmacy IT Survey Part 1-current use of PMR systems

My name is Jenny Berner and I am an Erasmus student at Cardiff University and am engaged in a project looking at the current and future Digital needs of community pharmacists.

In recent years there has been a consistent reduction in pharmacy dispensing remuneration and it is clear that pharmacy businesses need to adapt to this environment. Other industries that have faced the same challenges have used IT and other Digital technologies to respond and make their practices successful.

It is for this reason that I am asking you to complete a questionnaire on your current use of IT and other technologies in your pharmacy. You can complete the questionnaire in one of two ways:

1)     Complete this online version of the survey. 
2)     Request a paper version of the questionnaire using my email address below.

If you feel that somebody else within the pharmacy is better placed to answer the questionnaire, please allow them to do so; the respondent does not have to be a pharmacist.

Your responses will remain completely confidential.

The survey should take about 20 minutes to complete.

Your views are very important to me and I look forward to publishing the results of this survey so that future developments take in to account the views and needs of community pharmacists.

It is likely that I will develop a follow-up questionnaire (based on the results of this questionnaire) to explore unmet needs with current IT solutions in the pharmacy. If you do not wish to receive this follow up questionnaire please email me or write to me separately to the questionnaire to opt out. 

If you have any questions or comments about this study, feel free to contact myself, or my supervisor, using the contact details provided.

Thank you very much for your time in completing the questionnaire.

Jenny Berner:

Dr Mat Smith (Supervisor) ; 02920879286.

* 1. Which of the following categories best describes your pharmacy?

* 2. How old are you (in years)?

* 3. What is your gender?

* 4. Indicate the workload of the pharmacy in relation to the following dispensing activities.

  Over 250 rx 249 - 150 rx 149 - 100 rx 99 - 50 rx Below 49 rx
Walk in prescriptions per day for immediate dispensing
Repeat prescriptions per day where patients call back in 24-48 hours

* 5. Indicate the workload of the pharmacy in relation to the following services.

  Over 9 7-8 6-5 4-3 Below 2
Services provided per day eg MUR / NMS / DMR, Flu vaccinations, Travel Advice, EHC, etc
Total number of care homes that you supply and support

* 6. Indicate the workload of the pharmacy in relation to the following services.

  Over 36 35-26 25-16 15-6 Below 5
Total number of community patients with Monitored Dosage System
Prescription deliveries per day
Methadone Instalment dispensing per day

* 7. What is your job title?

* 8. Do you have a prescribing qualification?

* 9. Do you work as a prescribing advisor?

* 10. In any one day how many of the following staff do you have in the pharmacy?

  0 1 2 3 4 5 6 and more
Pre-registration student
Qualified dispensing technician
Accuracy Checking Technician
Non-qualified dispensary staff
Non-dispensary staff

* 11. In a typical day, what is the maximum number of people who need to access the PMR? (include everyone from healthcare assistants, to pharmacists, technicians and drivers)

* 12. Which PMR System do you use?

* 13. On a scale of 0-10 how likely are you to recommend your current PMR system to a colleague? (0- would not recommend, 10-highly recommend)

* 14. How satisfied are you with the Functionality of your current PMR system?

* 15. Please provide brief reasons for your level of satisfaction with your current PMR system's functionality. 

* 16. How Satisfied are you with the support from your current PMR system provider?

* 17. Please provide brief reasons for your level of satisfaction with your current PMR system's support.

* 18. Which of the following Features of a PMR system  and provider are important to you?

  Very Important Important Neither Important or Not Important Not Important Not at all Important
Simple to use
Speed of use
Reliability of software and hardware
Customer care
Information Security
Drug knowledge database
Space saving hardware

* 19. How often do you use the following functions of a typical PMR system?

  Every hour Every day Every Week Every Month Rarely
Automatic Stock Control
Electronic Transmission of orders
Endorsing module
SMS or email to patients
Drug Information on your PMR  eg BNF or interactions
Care home supply
Community patients monitored dosage functionality
Setting ordering and dispensing rules
Reviewing business reports
Export of PMR data
MUR / NMS / DMR prompts and records
Repeat prescription management
Delivery and collection functionality
Instalment dispensing functionality e.g. for Methadone or Repeat Dispensing Scheme

* 20. Do you use  any of the following stock ordering software to source best prices?

* 21. What are the most frequent topics that you contact your PMR support provider for?

* 22. How often do you use the following methods of  IT support from your current PMR provider?

  Every day Every week Every Month Rarely Not Applicable
Telephone support
On-screen help files and video tutorials
On-screen chat facility with the support team
email support
Support via Remote access to your PMR
Printed Quick Guides
Remote support by access to your screen
Support by posting questions to an On-line community of users

* 23. Which of the following training methods for a  future pharmacy IT system are you likely to use ?

  Very Likely Likely Neither / Nor Not likely Not at all
Face to face training 
Printed Guides
Training via Remote access to your screen
Training via Posting questions to an On-line community of users

* 24. Does the PMR company provide and support the hardware eg scanners or printers?

* 25. If you support your own hardware, how easy or difficult have you found it?

* 26. What is the length of your PMR contract?

* 27. Estimate the amount that you are currently paying for all your pharmacy IT system per month (PMR system, additional modules, N3 line etc).

* 28. Are you part of a buying group that gives you a discount / rebate for your PMR?

* 29. How many dispensary terminals do you have?

* 30. How many dispensary terminals would you like?

* 31. What type of pharmacy do you work in?

* 32. Is there anything else you'd like to tell us about your IT systems within the pharmacy and how they support you in providing care to your patients?