Miles & Partners Client Satisfaction Questionnaire

To help us to improve the quality of the service which we provide at Miles & Partners, we would appreciate if you could spare a few moments to complete this questionnaire regarding our recent work for you.

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1. Your Details

Title

Your First Name

Your Last Name

Your Email

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2. Name of the lawyer that dealt with your case

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3. How satisfied were you with our overall level of service?

Very satisfied

Fairly satisfied

Satisfied

Not satisfied

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4. Our Communication

	Very well	Fairly well	Fairly poor	Very poor	N/A
How would you rate the way you were greeted by us when you visited our office?	How would you rate the way you were greeted by us when you visited our office? Very well	How would you rate the way you were greeted by us when you visited our office? Fairly well	How would you rate the way you were greeted by us when you visited our office? Fairly poor	How would you rate the way you were greeted by us when you visited our office? Very poor	How would you rate the way you were greeted by us when you visited our office? N/A
How would you rate the way you were greeted by us when you contacted us by telephone?	How would you rate the way you were greeted by us when you contacted us by telephone? Very well	How would you rate the way you were greeted by us when you contacted us by telephone? Fairly well	How would you rate the way you were greeted by us when you contacted us by telephone? Fairly poor	How would you rate the way you were greeted by us when you contacted us by telephone? Very poor	How would you rate the way you were greeted by us when you contacted us by telephone? N/A
How well did we listen to what you have to say?	How well did we listen to what you have to say? Very well	How well did we listen to what you have to say? Fairly well	How well did we listen to what you have to say? Fairly poor	How well did we listen to what you have to say? Very poor	How well did we listen to what you have to say? N/A
How well did we keep you up to date with the progress of your case?	How well did we keep you up to date with the progress of your case? Very well	How well did we keep you up to date with the progress of your case? Fairly well	How well did we keep you up to date with the progress of your case? Fairly poor	How well did we keep you up to date with the progress of your case? Very poor	How well did we keep you up to date with the progress of your case? N/A

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5. Your Experience

	Very easy	Fairly easy	Fairly difficult	Very difficult
Was the information and advice that was provided easy to understand?	Was the information and advice that was provided easy to understand? Very easy	Was the information and advice that was provided easy to understand? Fairly easy	Was the information and advice that was provided easy to understand? Fairly difficult	Was the information and advice that was provided easy to understand? Very difficult
How easy was it for you to make contact with your lawyer?	How easy was it for you to make contact with your lawyer? Very easy	How easy was it for you to make contact with your lawyer? Fairly easy	How easy was it for you to make contact with your lawyer? Fairly difficult	How easy was it for you to make contact with your lawyer? Very difficult

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6. Would you recommend Miles & Partners to someone else if they needed legal advice?

Certain to

Likely to

Unlikely to

Certain not to

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7. Do you have any suggestions on how we might improve our service?

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8. Do you have any overall comments about the service that you received?

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9. Are you happy for your comments to be used on our website or other marketing material?

Yes, and you can use my name

Yes, but please make anonymous

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10. Please let us know if you require any information or advice from us regarding any of the following areas of law:

Family

Community care

Matrimonial and finance

Housing

Landlord and tenant

Mental health

Mental capacity

N/A