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Healthwatch Sunderland provides and an independent voice for local people who use health and social care services that are either provided by the NHS or funded by the government i.e., doctors, dentists, social workers, care homes etc.  Our role is to ensure that people's views on these services are listened to and fed back to those who provide them so improvements can be made.
The questions within this survey have been designed based on what people have said is most important to those living in a care home. 
You will notice that we ask you for your comments throughout the survey, this helps us to make the most of you survey responses.
If at any point you would prefer to speak to someone to share your views please give us a call on the number below, we would love to hear from you.
Your privacy is important to us.  To view our Privacy Statement, click here.

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* 1. Please name the care home you would like to provide feedback on

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* 2. What is your relationship with the resident?

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* 3. Are you aware who the manager of the home is?

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* 4. Is the manager available should you need to speak/contact them?

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* 5. Please tell us a little more about the manager here

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* 6. Have staff got the time and skills to do their jobs?

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* 7. Please explain your answer to Q6 here:

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* 8. Do the staff have good knowledge of each individual resident and how their needs may be changing?

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* 9. Please explain your answer to Q8 here

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* 10. Does the home offer a varied programme of activities for its residents including those provided in the home and trips out?

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* 11. Please could you explain your answer to Q10 here

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* 12. Does the home offer quality, choice & flexibility around food and mealtimes?

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* 13. Please could you explain your answer to Q12 here

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* 14. Does the home ensure residents can regularly see health professionals?

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* 15. Please could you explain your answer to Q14 here

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* 16. Does the home accommodate residents’ personal, cultural and lifestyle needs?

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* 17. Please explain your answer to Q16 here

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* 18. Does the home have an open environment where feedback is actively sought and used?

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* 19. Please explain your answer to Q18 here

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* 20. Does the home provide a physical environment suitable for the needs of the residents?

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* 21. Please explain your answer to Q20 here

Thank you for your feedback your time is much appreciated!

If you require further information, please contact us on:

Phone: (0191) 5147145  

Email: healthwatchsunderland@pcp.uk.net

or visit www.healthwatchsunderland.com

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