Please can you spare a few minutes to answer some questions for us. We’re continually improving our services for you and want to be sure we’re meeting your needs. Your replies will be anonymous unless you choose to give us your name or contact details at the bottom of this survey.  All responses will be treated as strictly confidential.

Thank you.

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* 1. We're still Kingdom Credit Union and this remains our legal name, but we recently rebranded as Kingdom Community Bank - did you know this?

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* 2. What do you think of our rebrand?

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* 3. How long have you been a member?

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* 4. What made you join? (Please provide the main reason only)

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* 5. If you needed to get in touch with us, how would you prefer to do it?

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* 6. Have you ever had a loan application declined by us?

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* 7. If Yes, did you understand why?

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* 8. Were you given helpful information after your loan application was declined?

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* 9. Do you have a bank account?

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* 10. Overall, how well do our services meet your needs?

Please tell us about you (remember this survey is entirely anonymous unless you choose to give us your name and details at the end)

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* 11. Which age group are you in?

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* 12. What is your postcode?

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* 13. What is your current work status?

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* 14. Which of the following state benefits do you receive?

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* 15. Are these benefits:

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* 16. Do you have any other comments or feedback you'd like to share with us?
We'd particularly like to hear about any suggestions you might have for how we can improve our services.

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* 17. Thank you for taking the time to give us your thoughts. Please put your name and your e-mail address, or phone number, in the box below if you would like us to get in touch to discuss any of your comments or needs (for example how to set up a bank account).

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