Kingdom Community Bank - Member Survey

Please can you spare a few minutes to answer some questions for us. We’re continually improving our services for you and want to be sure we’re meeting your needs. Your replies will be anonymous unless you choose to give us your name or contact details at the bottom of this survey. All responses will be treated as strictly confidential.

Thank you.

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* 1. We're still Kingdom Credit Union and this remains our legal name, but we recently rebranded as Kingdom Community Bank - did you know this?

Yes

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* 2. What do you think of our rebrand?

Like it a lot

Like it

Don’t care either way

Dislike it

Dislike it a lot

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* 3. How long have you been a member?

Less than 1 year

1-3 years

3-6 years

7-10 years

10 years or longer

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* 4. What made you join? (Please provide the main reason only)

The values of a credit union

It is community owned

To start saving

To get a loan

A friend or relative recommended it to me

I was referred by another organisation

Other (please specify)

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* 5. If you needed to get in touch with us, how would you prefer to do it?

By phone

By e-mail

In-person - Glenrothes

In-Person - Methilhill

Attend an access point

Our website

Social media

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* 6. Have you ever had a loan application declined by us?

Yes

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* 7. If Yes, did you understand why?

Yes

I've not had a loan application declined

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* 8. Were you given helpful information after your loan application was declined?

Yes

I've not had a loan application declined

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* 9. Do you have a bank account?

Yes

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* 10. Overall, how well do our services meet your needs?

Very well

Well enough

Not that well

Not at all well

Do you have any comments about why you answered the way you did?

Please tell us about you (remember this survey is entirely anonymous unless you choose to give us your name and details at the end)

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* 11. Which age group are you in?

18-30

31 -45

46 – 56

57 – 65

66 – 80

Over 80

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* 12. What is your postcode?

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* 13. What is your current work status?

Full-time

Part-time

Casual/zero hours

Retired

Student

Unemployed

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* 14. Which of the following state benefits do you receive?

Unemployment related

Housing related

Child Benefit

Health or disability related

Pension

None of the above

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* 15. Are these benefits:

Your only income

To top up your income

Neither of the above

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* 16. Do you have any other comments or feedback you'd like to share with us?
We'd particularly like to hear about any suggestions you might have for how we can improve our services.

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* 17. Thank you for taking the time to give us your thoughts. Please put your name and your e-mail address, or phone number, in the box below if you would like us to get in touch to discuss any of your comments or needs (for example how to set up a bank account).

Kingdom Community Bank - Member Survey

Question Title

* 1. We're still Kingdom Credit Union and this remains our legal name, but we recently rebranded as Kingdom Community Bank - did you know this?

Question Title

* 2. What do you think of our rebrand?

Question Title

* 3. How long have you been a member?

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* 4. What made you join? (Please provide the main reason only)

Question Title

* 5. If you needed to get in touch with us, how would you prefer to do it?

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* 6. Have you ever had a loan application declined by us?

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* 7. If Yes, did you understand why?

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* 8. Were you given helpful information after your loan application was declined?

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* 9. Do you have a bank account?

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* 10. Overall, how well do our services meet your needs?

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* 11. Which age group are you in?

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* 12. What is your postcode?

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* 13. What is your current work status?

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* 14. Which of the following state benefits do you receive?

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* 15. Are these benefits:

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* 16. Do you have any other comments or feedback you'd like to share with us?We'd particularly like to hear about any suggestions you might have for how we can improve our services.

Question Title

* 17. Thank you for taking the time to give us your thoughts. Please put your name and your e-mail address, or phone number, in the box below if you would like us to get in touch to discuss any of your comments or needs (for example how to set up a bank account).

* 16. Do you have any other comments or feedback you'd like to share with us?
We'd particularly like to hear about any suggestions you might have for how we can improve our services.