We are currently reviewing our Corporate Customer Service Standards. These currently are:

Answer all phone calls within 10 rings
Answer email queries within 10 working days
See customers who visit us within 10 minutes
Reply to written enquiries within 10 working days
Answer web chat enquiries within 10 rings

Please could you take the time to answer the questions below.

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* 1. Were you aware of the current Customer Service standards?

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* 2. Are they reflective of the service you have received from Kettering Borough Council?

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* 3. Is there anything you would want to change or to be included in the standards?