The Caretaking Service – Your Opinion Matters If you receive a caretaking service, we would be grateful if you would complete this short survey – it will only take a few minutes. Your feedback will help us improve our service to your homes. Thank you. Question Title Details Name Address Postcode Question Title Tenure Tenant Leaseholder Tenant Leaseholder Question Title Q1. Cleaning Frequency Today This week Last week Two to three weeks ago Longer than a month Don't know When was your block/estate last cleaned? When was your block/estate last cleaned? Today When was your block/estate last cleaned? This week When was your block/estate last cleaned? Last week When was your block/estate last cleaned? Two to three weeks ago When was your block/estate last cleaned? Longer than a month When was your block/estate last cleaned? Don't know Question Title Overall Caretaking satisfaction Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied not applicable Q2. Overall how satisfied or dissatisfied are you with your last caretaking clean? Q2. Overall how satisfied or dissatisfied are you with your last caretaking clean? Very satisfied Q2. Overall how satisfied or dissatisfied are you with your last caretaking clean? Fairly satisfied Q2. Overall how satisfied or dissatisfied are you with your last caretaking clean? Neither satisfied nor dissatisfied Q2. Overall how satisfied or dissatisfied are you with your last caretaking clean? Fairly dissatisfied Q2. Overall how satisfied or dissatisfied are you with your last caretaking clean? Very dissatisfied Q2. Overall how satisfied or dissatisfied are you with your last caretaking clean? not applicable Q3. What did you think of the cleaning service in the INTERNAL communal area? Q3. What did you think of the cleaning service in the INTERNAL communal area? Very satisfied Q3. What did you think of the cleaning service in the INTERNAL communal area? Fairly satisfied Q3. What did you think of the cleaning service in the INTERNAL communal area? Neither satisfied nor dissatisfied Q3. What did you think of the cleaning service in the INTERNAL communal area? Fairly dissatisfied Q3. What did you think of the cleaning service in the INTERNAL communal area? Very dissatisfied Q3. What did you think of the cleaning service in the INTERNAL communal area? not applicable Q4. What did you think of the cleaning service in the EXTERNAL communal area? Q4. What did you think of the cleaning service in the EXTERNAL communal area? Very satisfied Q4. What did you think of the cleaning service in the EXTERNAL communal area? Fairly satisfied Q4. What did you think of the cleaning service in the EXTERNAL communal area? Neither satisfied nor dissatisfied Q4. What did you think of the cleaning service in the EXTERNAL communal area? Fairly dissatisfied Q4. What did you think of the cleaning service in the EXTERNAL communal area? Very dissatisfied Q4. What did you think of the cleaning service in the EXTERNAL communal area? not applicable Please give reasons for your answers above Question Title Q5. Would you like to volunteer to be contacted by Barnet Homes on a quarterly basis to provide more feedback? Yes No Question Title If you would be willing to take part in further research please fill in your contact details below (COMPLETE AS MANY BOXES AS YOU WISH): I'd like to be contacted by email at this email address: I'd like to receive texts via this number: I'd like to be contacted by letter at this address: I'd like to be contacted by phone on this number: Question Title Thank you for completing the survey, your feedback will help us match our resources to your expectations. The answers you provide will be used by Barnet Homes and our parent company, The Barnet Group, to improve the services we offer and we may share this information with our partners for the same purpose. We will not share any personal information. By answering these questions you give us permission to do this. Yes. I give Barnet Homes permission to use my information in accordance with this privacy statement. Today's Date: DD/MM/YYYY Done