Spiffy Customer Survey - November 2021

Thank you SO much for your support over these past few months. As we look ahead, we want to be sure we're giving our customers the best experience possible. We've put together this short questionnaire to gather a bit more information about what you want from Spiffy and to make sure we're giving you exactly what you need!

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* 1. When you have shopped at Spiffy in the past, which of these describes how you shop MOST of the time?

I mainly buy gifts, treats and little pick-me-ups

I mainly buy resources to support with a mental health problem

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* 2. When you shop at Spiffy, who do you buy for MOST of the time?

I mainly buy for myself

I mainly buy for a child (under 11)

I mainly buy for a teenager (12 to 18)

I mainly buy for adults

Other (please specify)

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* 3. When you shop at Spiffy, is there something you expect to find that we don't currently offer? If so, what is it?

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* 4. What other shops/online stores would you visit instead in order to find this product or resource?

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* 5. When you are buying a gift for somebody, what sort of products do you like to buy?

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* 6. When you buy a gift, do you prefer to choose the items or would you prefer a ready-made themed gift package?

I choose the items and make it up myself

A ready-made themed gift package

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* 7. If you were to buy a ready-made, themed gift package, what is the average amount you would look to spend?

£0 to £10

£10 to £20

£30 to £40

£40 to £50

£50 to £60

More than £60

Not applicable

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* 8. Would you be interested in a monthly subscription box?

Yes

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* 9. If you answered Yes to the previous question, how much would you prefer to spend on a monthly subscription box?

£0 to £10

£10 to £20

£20 to £30

£30 to £40

£40 to £50

£50 to £60

Over £60

Not applicable