Falck Medical Services Patient Transport Survey

Please take a few minutes to complete this survey to enable us to understand your thoughts on our service. Your feedback will support us in shaping our service to meet the needs of our stakeholders and achieving high standards of service and satisfaction.

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* 1. How frequently do you book Patient Transport through Falck Medical Services?

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* 2. What type of Healthcare setting do you work in? Please enter your location at the end of the question to enable us to further understand your services needs.

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* 3. Before making a booking for a patient do you establish if...

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* 4. How professional and helpful do you find our staff over the telephone?

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* 5. How professional do you think our Ambulance staff are?

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* 6. How do you find using our online booking system when making amendments, cancellations and bookings?

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* 7. How frequently do your patients arrive/are collected on time (within KPIs)?

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* 8. If Falck Medical Services invited you to attend a local Healthcare Professional Patient Transport Forum to provide you with the opportunity to give us direct and regular feedback would you attend?

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* 9. Please tell us how you think we can improve our Patient Transport Service for Healthcare Professionals?

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* 10. How likely are you to recommend our service to friends and family if they needed similar care or treatment?

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