Retailers' Retailer Awards 2023 – Vote for your winners

A prestigious celebration of the very best concepts, companies and individual leaders in the UK eating and drinking out sector, the Retailers' Retailer Awards returns on 14 March 2023.

Covering pubs, bars, restaurants, and food to go, your opinion counts – so please vote for now for your top picks from the 12 categories below.

Voting takes takes just a minute to complete and your feedback will be key in defining the best in the sector.

Question Title

* Please tell us a bit more about yourself.

Full name

Company

Email Address (this will only be used in conjunction with this survey)

Question Title

* Best Concept

This award recognises a sector leading concept which has made a significant impact over the past 12 months, combining an excellent consumer proposition with dynamic execution.

Albert's Schloss

Loungers

Dishoom

Pizza Pilgrims

The Ivy

Question Title

* Best New Opening

This award goes to a 2022 site opening which combines a great location with outstanding design and exceptional customer appeal.

Alberts Schloss Birmingham

BrewDog Waterloo

Dishoom Canary Wharf

Control Room B (Inception Group)

Tattu London

Arcade Food Theatre (JKS)

Question Title

* Emerging Concept

This award celebrates a fledgling multi-site format the senior industry believes looks set to deliver sustainable success.

Casa do Frango

Blacklock

Popeyes

Marugame Udon

Bundobust

Question Title

* Best Use of Technology

This award is for an operator which has led the way with innovative technology to enhance its business and boost engagement with consumers.

McDonald's - For its £250m remodelling programme to meet digital ordering demands and integration of MyMcDonald’s App

Itsu - For its digital transformation programme, which includes touch screen kiosks, mobile ordering, loyalty, delivery, e-commerce and retail.

Nando's - For its order and pay app, click & collect service and ‘brought to you by Deliveroo’ white label solution

Vagabond - For its in-house app and personalised subscription service which synchronise with the wine bar concept’s self-service taster dispensers

LEON - For its next generation ‘digital first’ restaurant featuring shopper recognition technology

Question Title

* Deal of the Year

This category recognises the best deal to have taken place over the last 12 months, delivering an opportunity for the new ownership to develop the business and maximise its potential.

Hickory’s purchase by Greene King

Revolution Bars Group buys Peach Pub Company

The Inn Collection Group acquired by the Harris Family Trusts with Kings Park Capital

Burger King UK acquires Karali Group

The Restaurant Group buys Barburrito

Brasserie Bar Co's sale to Alchemy Partners

Question Title

* Investor of the Year

This award is for an individual or company that has successfully invested in the eating and drinking-out market over the last 12 months, whether through acquisition or in the continued development of its portfolio.

TriSpan - For its stewardship of Pho and Rosa’s Thai

Imbiba - For its backing of Pizza Pilgrims, Big Fang Collective, Farmer J, NQ64 and Vagabond

McWin - For its backing of Gail’s Bakery and White Rabbit Projects

BGF - For its backing of Arc Inspirations, Mission Mars and Fairgame

Alchemy Partners - For its acquisition of Brasserie Bar Co and exit from Inn Collection Group

Question Title

* International Brand of the Year

Brands from America, Asia and beyond continue to favour the UK as a flagship region to do business, and this award celebrates the concept that, in the minds of the industry, has made the biggest impact since landing on our shores.

Wingstop

Marugame Udon

Popeyes

Wendy's

Tim Hortons

Big Mamma Group

Question Title

* Best pub/bar company

This category recognises an outstanding multi-site pub, bar or late night operator, greatly admired by the senior industry for its quality proposition, core focus on its people, and the visibility and profile of its leader.

Fuller's

The Alchemist

Brunning & Price

Inception Group

Greene King

Question Title

* Best Restaurant Company

Incorporating casual dining, QSR, food to go and coffee shops, this category recognises the most admired multi-site company, which has a demonstrable focus on its customers and staff, quality offering and strong leadership.

Dishoom

Nando's

Hawksmoor

JKS Restaurants

Caravan

Loungers

Question Title

* Best Experiential Concept

This award is for an experiential concept which is notably ahead of the pack when it comes to innovation, customer experience and popular appeal.

Flight Club

Albert's Schloss

Big Fang Collective

Laine Pub Company

Electric Shuffle

Question Title

* Retailers' Retailer of the Year

This award recognises the outstanding leader during the year, as decided by the senior industry

Nick Collins, CEO, Loungers

Alex Reilley, Chairman, Loungers

Nick Mackenzie, CEO, Greene King

Jane O'Riordan, Chair, Red Engine, Caravan, Turtle Bay

Simon Emeny, CEO, Fuller’s

Roy Ellis, CEO, Mission Mars

Question Title

* Best Omnichannel Brand

This award is for the hospitality brand which has most notably found new customers and driven loyalty beyond its core sales channel by adopting an omnichannel strategy. Nominations for this category are via the MCA team, with the senior industry to decide the winner.

LEON - For its expansion into travel hubs, drive thrus, self-serve kiosks and retail range

Pret A Manger - For the continued success of its coffee subscription, Pret Perks loyalty scheme, Pret at Home retail range, and franchise-led regional and international expansion

PizzaExpress - For the evolution of its delivery offer, widened retail range, growth of its loyalty scheme and home pizza kit trial

Itsu - For its mobile and kiosk ordering, delivery, e-commerce, and pioneering grocery business

Boparan Restaurant Group - For its multi-brand in-supermarket Restaurant Hub concept, retail ready-meal range and self-service coffee machines

Retailers' Retailer Awards 2023 – Vote for your winners

Question Title

* Please tell us a bit more about yourself.

Question Title

* Best ConceptThis award recognises a sector leading concept which has made a significant impact over the past 12 months, combining an excellent consumer proposition with dynamic execution.

Question Title

* Best New OpeningThis award goes to a 2022 site opening which combines a great location with outstanding design and exceptional customer appeal.

Question Title

* Emerging ConceptThis award celebrates a fledgling multi-site format the senior industry believes looks set to deliver sustainable success.

Question Title

* Best Use of TechnologyThis award is for an operator which has led the way with innovative technology to enhance its business and boost engagement with consumers.

Question Title

* Deal of the YearThis category recognises the best deal to have taken place over the last 12 months, delivering an opportunity for the new ownership to develop the business and maximise its potential.

Question Title

* Investor of the YearThis award is for an individual or company that has successfully invested in the eating and drinking-out market over the last 12 months, whether through acquisition or in the continued development of its portfolio.

Question Title

* International Brand of the YearBrands from America, Asia and beyond continue to favour the UK as a flagship region to do business, and this award celebrates the concept that, in the minds of the industry, has made the biggest impact since landing on our shores.

Question Title

* Best pub/bar companyThis category recognises an outstanding multi-site pub, bar or late night operator, greatly admired by the senior industry for its quality proposition, core focus on its people, and the visibility and profile of its leader.

Question Title

* Best Restaurant CompanyIncorporating casual dining, QSR, food to go and coffee shops, this category recognises the most admired multi-site company, which has a demonstrable focus on its customers and staff, quality offering and strong leadership.

Question Title

* Best Experiential ConceptThis award is for an experiential concept which is notably ahead of the pack when it comes to innovation, customer experience and popular appeal.

Question Title

* Retailers' Retailer of the YearThis award recognises the outstanding leader during the year, as decided by the senior industry

Question Title

* Best Omnichannel BrandThis award is for the hospitality brand which has most notably found new customers and driven loyalty beyond its core sales channel by adopting an omnichannel strategy. Nominations for this category are via the MCA team, with the senior industry to decide the winner.

* Best Concept

This award recognises a sector leading concept which has made a significant impact over the past 12 months, combining an excellent consumer proposition with dynamic execution.

* Best New Opening

This award goes to a 2022 site opening which combines a great location with outstanding design and exceptional customer appeal.

* Emerging Concept

This award celebrates a fledgling multi-site format the senior industry believes looks set to deliver sustainable success.

* Best Use of Technology

This award is for an operator which has led the way with innovative technology to enhance its business and boost engagement with consumers.

* Deal of the Year

This category recognises the best deal to have taken place over the last 12 months, delivering an opportunity for the new ownership to develop the business and maximise its potential.

* Investor of the Year

This award is for an individual or company that has successfully invested in the eating and drinking-out market over the last 12 months, whether through acquisition or in the continued development of its portfolio.

* International Brand of the Year

Brands from America, Asia and beyond continue to favour the UK as a flagship region to do business, and this award celebrates the concept that, in the minds of the industry, has made the biggest impact since landing on our shores.

* Best pub/bar company

This category recognises an outstanding multi-site pub, bar or late night operator, greatly admired by the senior industry for its quality proposition, core focus on its people, and the visibility and profile of its leader.

* Best Restaurant Company

Incorporating casual dining, QSR, food to go and coffee shops, this category recognises the most admired multi-site company, which has a demonstrable focus on its customers and staff, quality offering and strong leadership.

* Best Experiential Concept

This award is for an experiential concept which is notably ahead of the pack when it comes to innovation, customer experience and popular appeal.

* Retailers' Retailer of the Year

This award recognises the outstanding leader during the year, as decided by the senior industry

* Best Omnichannel Brand

This award is for the hospitality brand which has most notably found new customers and driven loyalty beyond its core sales channel by adopting an omnichannel strategy. Nominations for this category are via the MCA team, with the senior industry to decide the winner.