Jacksdale Medical Centre Patient Experience Survey

It is almost five months since Underwood Surgery closed.  NHS Mansfield and Ashfield Clinical Commissioning Group (responsible for planning and paying for healthcare locally) would like to understand your experience of services at Jacksdale Medical Centre following the closure, particularly regarding access to appointments. The information gathered will be shared with the practice to inform service improvement in the future. 

It would be most helpful if you could take a few minutes to answer the questions below.  The closing date for receipt of responses is 5 December 2018

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* 1. Before the closure of Underwood Surgery where did you usually access health care?

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* 2. Generally, how easy is it to get through to someone at your GP practice on the phone?

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* 3. In the past 5 months, have you booked general practice appointments in any of the following ways?  (Please select all the boxes that apply to you)

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* 4. Please include any comments below:

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* 5. As far as you are aware, what general practice appointment times are available  to you? (Please select all the boxes that apply to you)

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* 6. When would you have liked this appointment to be?

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* 7. How long after initially trying to book the appointment did the appointment take place?

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* 8. Overall, how would you describe your experience of making an appointment?

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* 9. Overall, how would you describe your experience of your GP practice?

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* 10. How do you rate the usefulness of the information displayed in the waiting room?

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* 11. Please include any further comments you may wish to make about your experience as a patient of Jacksdale Medical Centre

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