Collection Period - January 2019

Hello and welcome to this month's SFHA Universal Credit survey, collecting data for January 2019.

The purpose of this survey is to understand the impact of Universal Credit on your organisation, your services, and your tenants. We also seek feedback on your experiences of the Universal Credit service, including associated support systems and communications.

The survey should take roughly 15 to 20 minutes to complete. Results will be reported anonymously and shared on the SFHA website and with the Department for Work and Pensions. We also use the results to inform our ongoing work on Universal Credit, including our 'Six Asks' campaign.

It is not compulsory to answer every question, but the more information you provide, the better we can represent the impact of Universal Credit on SFHA members.

The survey will close on Friday 22nd February. Should you have any questions or comments on the survey, please contact SFHA Research & Policy Officer Conor Hill at

Thank you for taking the time to complete this survey. Your time and effort are much appreciated.