South Tees Pathology User Survey South Tees Pathology User Survey Your feedback and suggestions are very important to us. Please take a few minutes to complete our short survey or contact Pathology Quality Manager Ann Wallis ann.wallis1@nhs.net OK Question Title * 1. What best describes your area of work / expertise? Hospital based medical staff Hospital based nursing staff Hospital based secretarial / clerical General practice based medical staff General practice based nursing staff General practice based secretarial / clerical Other (please specify) OK Question Title * 2. Which method of test/investigation requesting do you routinely use? Handwritten e.g. combined /micro/histology requests Electronic (ICE requesting) Other (please specify) OK Question Title * 3. Do you have access to electronic results? Yes No Other (please specify) OK Question Title * 4. How satisfied are you with the quality of and speed at which reports and results are made available? Very dissatisfied Moderately dissatisfied Satisfied Very satisfied Other (please specify) OK Question Title * 5. Are you aware that Pathology has a website where you can access detailed information regarding tube types and test repertoires? Yes No Other (please specify) OK Question Title * 6. How are your specimens /samples routinely transported to the laboratory? Hospital based portering staff Pathology based porter Pneumatic tube system Nursing staff HCA staff Phlebotomy staff Pathology transport (external sources) Other (please specify) OK Question Title * 7. How satisfied are you with the current transport arrangements? Very dissatisfied Moderately Dissatisfied Satisfied Very satisfied Other (please specify) OK Question Title * 8. How many times to do you telephone the laboratory per week? Once per week Twice per week Three times per week More than three times per week Infrequently Phlebotomy staff Very frequently OK Question Title * 9. What, if any, are your reasons for telephoning the laboratory? The supply of laboratory consumables (tubes, forms, etc.) Technical scientific queries General enquiries (laboratory hours, tube types, etc.) Clinical interpretation of results / findings Other (please specify) OK Question Title * 10. Which statement(s) best describe the pathology staff you have contact or communication with? Courteous and helpful Knowledgeable and well informed Professional Unhelpful Lacking required knowledge Other (please specify) OK DONE