Emergency Ambulance Survey

The demand for the 999 emergency service is particularly high this time of the year. This pressure is felt throughout the NHS. For the ambulance service any delay in patient handover means they are unable to respond to other patients. Healthwatch Bury is interested in gathering the views of patients and their carers about their experiences regarding the ambulance emergency service.

* 1. Have you or someone you care for been taken into hospital in an ambulance emergency service in the last 12 months?

* 2. Did you try calling someone else first?

* 3. If you answered 'Yes' to the previous question, who did you try ringing first?

* 4. Did they ring the ambulance service on your behalf?

* 5. How would you rate the length of time it took for the ambulance to arrive after making the 999 phone call?

* 6. Were you cared for appropriately with dignity, compassion and respect?

* 7. If you chose 'Disagree' or Strongly Disagree' please explain why?

* 8. How long did you have to wait to be seen by the hospital clinician once you arrived into the hospital?

* 9. When you arrived at the hospital, what did you think of the handover of care?

* 10. If you chose 'Poor' or 'Very Poor' please explain why?

* 11. Thinking about the care you received from the ambulance crew, how would you rate the overall experience?

* 12. If you chose 'Poor' or 'very Poor' please explain why?

* 13. Do you have any other comments regarding your experience?

* 14. What is your gender?

* 15. What is your age?

* 16. What is your ethnic group?

* 17. Do you have access to a car?

* 18. Please indicate in which area of Bury do you live?