Funding is available as part of the General Practice Forward View for the purchase of an on-line consultation system. We welcome your feedback on the expected benefits for practices and patients which we can then use to select the system(s) which best meets our needs. With this in mind, please could you take a few minutes to answer the questions below.

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* 1. Do you want to take part in a 12 week on-line consultation pilot?

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* 2. If you clicked 'Yes' on the previous question, please write your email address here:

Online Consultations – The Worcestershire “Must Do’s”

Implementation of Online Consultations in Worcestershire practices must deliver the following benefits:

Practice Benefits

-       One access point via a standardised website
-       Manage demand for appointments – e.g. reduction in unnecessary appointments
-       Reduce the length of some appointments
-       Support streamlining of practice processes – ‘Right clinician – Right care’
-       Positive effect on workforce
-       Increase capacity/Release capacity
-       Increase efficiencies
-       Reduce GP workload/DNA rates
-       Reduce the demand on practice admin staff
-       Increase uptake of patient online
-       Improve collaborative working

Patient Benefits

-       One access point via a standardised website
-       Improve patient satisfaction
-       Improve access to primary care
-       Reduce waiting times to see GP/practice nurse
-       Better signposting to self-care
-       Enable self-care – e.g. for long term conditions

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* 3. Do you agree with the list of benefits for Practices which the on-line consultation system must deliver

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* 4. Are there any benefits which we’ve missed out?

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