Introduction

The Museum Development Business diagnostic is a self-assessment tool for museums. It is designed to help you to highlight and celebrate your current best practice, to prioritise areas of working over the next 12 months, and to provide you with a benchmark for your work going forward.
 
If you would just like to view the questions, or would like to download a word version of the document to draft your answers before submitting online, you can do so by clicking here.

The diagnostic asks an overarching question about your museum's Forward Plan and then addresses six themes:
  • governance and leadership
  • financial planning and sustainability
  • people development and management
  • working practices
  • audiences
  • collections
 
Each theme is followed by several statements for you to score your organisation against between 0-4:
  • 0: We don’t do this at all
  • 1: We only do this a small amount
  • 2: We’re okay at this
  • 3: We’re good at this
  • 4: We’re excellent at this

You then have the opportunity to state what you think your museum is doing really well in that theme, and what you’d like to develop or improve. If you are struggling to complete the form then please let us know and we can offer further support. Please note there are no right or wrong answers or penalties for low scores, it is a self-assessment tool for your museum

The information in this diagnostic will be used by Museum Development and our specialists regionally to create targeted support programmes to address need. As we repeat the diagnostic annually it will also allow you to see how your museum has evolved, highlighting where you’ve developed and potential areas for growth in the future. We will also share anonymised information nationally to inform wider sector support for museums.
 
Advisory report:
 
By completing the diagnostic you will receive a bespoke advisory report with a summary of your results and suggestions of where to access support in your highlighted areas of need.

How to fill it in:

We only need one submission from each museum, but we recommend at least two people engage with the process. The questions will require someone from the management of your organisation, either a senior member of the team or someone from the governing body, as well as someone involved in operations. These can be staff or volunteers. It should take no longer than 45 minutes.

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