Money Advice Plus - let us know how we are doing ...

Money Advice Plus really values our clients’ feedback on services received and suggestions on how to make what we do more useful and accessible. Below here are some questions which look at different aspects of what we do.

This anonymous short survey should take 5mins to complete.

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* 1. Do you think our services are fully accessible to you?

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* 2. Do you feel properly informed about what we do?

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* 3. If you have chosen 'No' on the question above, how do you think we should improve the way we keep you informed? Please tick as many as you like:

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* 4. We want our website to be informative, a place where our clients find information around benefits, debts and other related topics. What would you like to see on our website? Please tick you like:

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* 5. We are looking into what we should focus during the next five years (2020 - 2015), what we call Money Advice Plus five years Strategic Plan. From your point of view, what do you think we should do or carrying on doing? Please tick as many as you like:

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* 6. We are looking into the possibility of starting a new project which will focus around improving people's 'financial capability' so that people feel more financially included. From your experience, apart from advice and support around financial matters, what other things we could help you with? Please tick as many as you like:

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* 7. We periodically run workshops for your clients, for example during the past months we have organised one workshop on 'banking' and one on 'living on a budget'. Is there any topic or issue you think we should organise a workshop on? Please us the box below:

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* 8. Is there anything else you would like to tell us in relation to what we do?

Please note, these survey responses are checked infrequently and survey responses will not be responded to on an individual basis. Please do not use this survey form to communicate with us about your individual case or on any matter requiring a replay. Click here to get in touch with us.


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