Let us know how we are doing ...

Money Advice Plus - let us know how we are doing ...

Money advice Plus really values your feedback on services received and your suggestions on how to make what we do more useful and accessible. Below here are some questions which look at different aspects of what we do.

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* 1. Do you think our services are fully accessible to you?

Yes

Prefer not to say

Tell us more

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* 2. Do you feel properly informed about what we do?

Yes

Prefer not to say

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* 3. Answer this question only if you have chosen 'No' on previous question, move to the next question if you have chosen 'Yes'. How do you think we should improve the way we keep you informed? Please tick as many as you like:

A dedicated page on our website

Use our social media (twitter and facebook)

Improve our use of easy-read on document and letters to you

Other

Please tell us more

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* 4. We want our website to be informative, a place where you can find information about benefits, debts and other relevant topics. What would you like to see on our website? Please tick as many as you like:

Information on what's available in Brighton and Hove and in UK in relation to saving money, living on a budget and cheap deals

Where to find out more about other organisations which could be useful to you

Other

Please tell us more

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* 5. We are looking into what we should focus during the next five years (2020 - 2025), what we call Money Advice Plus five years Strategy Plan. From your point of view, what do you think we should do or carrying on doing? Please tick as many as you like:

Outreach desks in different parts of Brighton and Hove

Facilitate access to our services

Improve the way we communicate with you

Improve the way we keep you informed

A more active use of social media to inform people

Work more in partnership with other organisations

Other

Please tell us more

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* 6. We are looking into the possibility of starting a new project which will focus around improving people's 'financial capability' so that people feel more financially included. From your experience, apart from advice and support around financial matters, what other things we could help you with? Please tick as many as you like:

Finding cheaper utility bills

Finding grants

Finding a new bank if you are not happy with the current one

Other

Please tell us more

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* 7. We periodically run workshops for our clients, for example during the past months we have organised one workshop on 'banking' and one on 'living on a budget'. Is there any topic or issue you think we should organise a workshop on? Please use the box below:

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* 8. Is there anything else you would like to tell us in relation to what we do?

Please note, these survey responses are checked infrequently and survey responses will not be responded to on an individual basis. Please do not use this survey form to communicate with us about your individual case or on any matter requiring a replay. Instead, click here to get in touch with us.

Thank you for filling the questionnaire in!