Caring Survey January 2020

Thank you for taking the time to answer our survey. We have updated the format of our surveys to follow the Care Quality Commission's Key Lines of Enquiry. This one is based on Caring

There is room to add comments at the bottom not just about Care, but also about any other issues you might want to bring to our attention.

You are welcome to complete this survey anonymously. If you would like us to respond to any points you make, please provide your name. Your name will not be used when we publish the results. Please help us by providing the capacity in which you are answering ie: Resident, staff, relative etc

Name (optional):______________________________________________________________________

Capacity:______________________________________________________________________________

Question Title

* 1. Are our Residents able to be as independent as they wish?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 2. Can relatives and friends visit without restriction and are they made to feel welcome?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 3. Do staff communicate appropriately with relatives and friends with regard to Residents care and support needs?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 4. Are the care needs of our Residents promptly addressed?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 5. Do staff give adequate time and space to listen to Residents?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 6. Do you feel that the staff know the likes, preferences and needs of our Residents?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 7. Do you feel the Residents have enough involvement in planning their own care?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 8. Do you feel that the Residents are given enough opportunity to be involved in the running of the Homes?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 9. Do you feel that Residents privacy and dignity is respected?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 10. Do you feel that our Residents matter to us?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Question Title

* 11. Do you feel that there is a person-centred culture at the Homes?

1 - Not at all

2 -

3 - Moderately

4 -

5 - Completely

Caring Survey January 2020

Question Title

* 1. Are our Residents able to be as independent as they wish?

Question Title

* 2. Can relatives and friends visit without restriction and are they made to feel welcome?

Question Title

* 3. Do staff communicate appropriately with relatives and friends with regard to Residents care and support needs?

Question Title

* 4. Are the care needs of our Residents promptly addressed?

Question Title

* 5. Do staff give adequate time and space to listen to Residents?

Question Title

* 6. Do you feel that the staff know the likes, preferences and needs of our Residents?

Question Title

* 7. Do you feel the Residents have enough involvement in planning their own care?

Question Title

* 8. Do you feel that the Residents are given enough opportunity to be involved in the running of the Homes?

Question Title

* 9. Do you feel that Residents privacy and dignity is respected?

Question Title

* 10. Do you feel that our Residents matter to us?

Question Title

* 11. Do you feel that there is a person-centred culture at the Homes?

Question Title

* 12. Are there any other areas in Caring you would like to see the Homes address?

Question Title

* 13. Would you like to add any further comments about the care at BBCH?

Question Title

* 14. Would you like to add and further comments generally about BBCH?