Thank you for taking the time to answer our survey.  We have updated the format of our surveys to follow the Care Quality Commission's Key Lines of Enquiry.  This one is based on Caring 

There is room to add comments at the bottom not just about Care, but also about any other issues you might want to bring to our attention.

You are welcome to complete this survey anonymously.  If you would like us to respond to any points you make, please provide your name.  Your name will not be used when we publish the results.  Please help us by providing the capacity in which you are answering ie: Resident, staff, relative etc
 

Name (optional):______________________________________________________________________

Capacity:______________________________________________________________________________ 

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* 1. Are our Residents able to be as independent as they wish?

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* 2. Can relatives and friends visit without restriction and are they made to feel welcome?

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* 3. Do staff communicate appropriately with relatives and friends with regard to Residents care and support needs?

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* 4. Are the care needs of our Residents promptly addressed?

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* 5. Do staff give adequate time and space to listen to Residents?

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* 6. Do you feel that the staff know the likes, preferences and needs of our Residents?

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* 7. Do you feel the Residents have enough involvement in planning their own care?

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* 8. Do you feel that the Residents are given enough opportunity to be involved in the running of the Homes?

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* 9. Do you feel that Residents privacy and dignity is respected?

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* 10. Do you feel that our Residents matter to us?

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* 11. Do you feel that there is a person-centred culture at the Homes?

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* 12. Are there any other areas in Caring you would like to see the Homes address?

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* 13. Would you like to add any further comments about the care at BBCH?

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* 14. Would you like to add and further comments generally about BBCH?

Thank you for completing this survey

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